Warehouse Specialist/Supervisor - CLT

SwiftX•Charlotte, NC

4d•$60,000 - $70,000

About The Position

This role involves supervising and assisting operations of DSPs and warehouse staff, ensuring compliance with company standards. The position requires developing and enforcing quality assurance protocols, monitoring performance, and driving continuous improvement. The individual will oversee warehouse activities for consistency and reliability, coordinate logistics between warehouses, and lead budget management and team KPIs. Responsibilities also include conducting daily control meetings and performance reviews, recruiting qualified DSPs/Staffing Agencies, providing onboarding, and designing training to improve service quality. Additionally, the role involves overseeing regional fleet operations, task distribution, and cost control, managing in-house and outsourced vehicle resources, and continuously optimizing collection models and processes. The position requires coordination with internal teams and external partners, and handling daily operations and emergency responses.

Requirements

Bachelor’s degree or equivalent
Bilingual Mandarin required
Minimum 1 year in last-mile or 3PL warehousing and logistics related experiences
Strong leadership, analytical, and decision-making skills
Able to perform under pressure in fast-paced environments

Responsibilities

Supervise and assist operations of DSPs and warehouse staffs, ensuring compliance with company standards.
Develop and enforce quality assurance protocols.
Monitor performance and drive continuous improvement.
Oversee warehouse activities for consistency and reliability.
Coordinate logistics between warehouse to warehouse.
Lead budget management and team KPIs.
Conduct daily control meetings and performance reviews.
Recruit qualified DSPs/Staffing Agencies and provide onboarding.
Design training to improve service quality.
Oversee regional fleet operations, task distribution, and cost control.
Manage in-house and outsourced vehicle resources.
Continuously optimize collection models and processes.
Coordinate with internal teams and external partners.
Handle daily operations and emergency responses.