Warehouse Services Coordinator Lead

Black Box•Inver Grove Heights, MN

2d•Onsite

About The Position

The Warehouse Services Coordinator Lead provides work direction and training for Warehouse Coordinators, focusing on the receiving process, utilization of multiple ERP systems, product knowledge, and quality standards. This role serves as an escalation point of contact for all warehouse services activities, resolving complex customer, inventory, and ERP issues. The Lead will monitor and submit RTPs for warehouse materials, create and manage pick plans for accurate and timely order completion, and evaluate inventory variances. They are responsible for scheduling outbound freight pick-ups, ensuring orders are processed, packed, and shipped correctly by the end of each day. Additionally, the Lead will provide freight quotes to various departments, pick products from the warehouse, receive and verify incoming inventory, and perform quality scans for warranty database entry. Shipment preparation, including packing and processing through shipping systems, is also a key responsibility. The role involves performing daily, weekly, and yearly cycle counts to ensure inventory accuracy, interacting with various stakeholders to resolve Sales Order issues, and responding to material requests. Processing related reports, updating the service ticketing system, and providing excellent customer service are integral to the position. The Lead will also verify physical inventory for purchase orders or RMAs and may conduct product, ERP, and safety training. Oversight of facility maintenance, coordination with third-party providers and landlords, and ensuring proper maintenance of EPA certificates, waste generating licenses, and recycling programs are also part of the role. Although there are no direct reports, the position acts as a Team Lead.

Requirements

Accountability - Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals and needs, and performs one’s job with the broader goals in mind. Takes personal ownership in organization’s success.
Customer Focus - Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer.
Strong computer skills and related applications (Excel, Peoplesoft, SL Dynamics, SAP, UPS and FedEx freight application experience a plus)
Excellent interpersonal and communication skills
Ability to work under pressure to meet deadlines
Ability to multi-task
Ability to work in a fast paced environment
Able to multi-task and resolve difficult situations
Good logistic skills.
Familiarity with shipping practices and procedures
I/P, telephony or computer product knowledge desired
Certification on forklift equipment.
Strong customer service skills
Knowledge of EPA, OSHA and safety regulations
Strong analytical and decision making skills
Strong leadership skills
High School Diploma, or equivalent
7-10 years of Warehouse experience
7-10 years of inventory knowledge
7-10 years customer service
Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP.
Safety training and certificates may be required
EPA/Hazmat Training may be required

Nice To Haves

Peoplesoft, SL Dynamics, SAP, UPS and FedEx freight application experience a plus
I/P, telephony or computer product knowledge desired

Responsibilities

Provides work direction and training for Warehouse Coordinators including receiving process, use of the multiple ERP systems, product knowledge and quality standards.
Escalation point of contact for all warehouse services activities.
Resolve complex customer, inventory, ERP issues
Monitor and submit RTP’s for warehouse materials
Create and Manage pick plans for accurate and timely order completion. Responsible to evaluate inventory variances including verifying bin locations and communicating corrective action plans with supervisor.
Schedule all pick-ups for outbound freight. Ensure each order is processed, packed, and shipped to the proper shipping location based on the sales order by the end of each day.
Provide freight quotes to sales, purchasing, production and management to assist in sales order processing. Complete other orders requesting freight quotes from outside vendors.
Pick product from the warehouse based on a pick plan for sales orders.
Receive and verify all incoming inventory to "FG" stock in a timely manner to minimize receiving or transfer errors. Move physical inventory to the proper put-away bin locations on a daily basis utilizing hand held scanner device
Quality scan all products based on sales order into the warranty database for accurate fulfillment of the sales order as well as timely completion of each order.
Prepare shipments by packing cartons or pallets for shipment and process through the UPS or FedEx shipping systems.
Perform cycle counts on a daily, weekly basis to ensure inventory level accuracy and physical inventory yearly.
Interacts with customer contacts, business partners, and internal staff to resolve Sales Order issues to meet shipment dates.
Respond to all material requests including: MAC, Install, Service, and Technician.
Process all related reports including Fixed Bin Replenishment, MAC/Service Errors, Open PO, Reservation Errors and others as needed and directed.
Updated all work performed in our service ticketing system.
Provide excellent customer service to our internal and external customers.
Verify physical inventory for purchase orders or RMAs (returns) and communicate discrepancies to customer service or purchasing agent.
May also conduct product, ERP, and safety training for our operations team members. Oversee facility maintenance, coordinating with third party maintenance providers and working with our landlord. Ensure proper maintenance of our EPA certificate, waste generating license and green recycling program.