Warehouse Service Lead

Strattec Security•Milwaukee, WI

25d

About The Position

The Warehouse Service Lead coordinates customer orders from order entry through shipment while working with Customer Service Representatives, Production, planners, stock pickers, warehouse operators, and receiving. The role verifies and analyzes daily product requirements, monitors inventory and replenishment needs, and coordinates production, equipment, and shipments to meet customer requirements. It also finalizes shipping documentation and notifies customers when shipments are made. The position supports accurate, timely order processing and shipping, resolves discrepancies, oversees component production and equipment care in the assigned cell, and maintains inventory accuracy, orderly documentation, housekeeping, and strict access controls in a security-sensitive area.

Requirements

Minimum GED or high school diploma.
Two years of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

Maintain favorable contact with corresponding customer contacts.
Manage customer product orders from order entry through shipment.
Review STRATTEC product inventories, maintain appropriate inventory levels, and follow up with plants when levels fall below established thresholds.
Understand each customer’s ordering systems and delivery expectations.
Analyze, identify causes of, and correct shipping discrepancies between STRATTEC and customer records.
Complete premium freight forms as needed and participate in customer-provided training.
Advise the Customer Service Representative on customer service delivery issues and new or revised customer expectations.
Review component inventory from plants and request replenishment as needed.
Contact planners to cover open orders and maintain strategic buffers.
Generate order activity reports and provide reports to customers upon request.
Obtain daily pick-list and order reports.
Oversee component production to ensure appropriate quality and maintain care of equipment in the assigned cell.
Coordinate special shipments with Customer Service Representatives and/or Production Planners.
Verify available stock using FIFO procedures, assign pick locations, and provide instructions to warehouse operators preparing orders.
Process invoices for picked orders where applicable.
Print unit-related emails and ship according to their instructions.
Verify that material is loaded correctly on the assigned carrier and that the appropriate carrier and service level are used.
Report problems and shipping irregularities to the Distribution Manager and/or the Customer Service Representative on the team.
Receive, verify, and process plant component parts in the system.
Receive special deliveries and customer returns.
Report packaging needs in a timely manner to Juarez for replenishment.
Maintain high inventory accuracy for items in the assigned area.
Keep order files and documentation orderly and easy to retrieve.
Maintain high standards of order and housekeeping in the assigned area.
Maintain strict access policy in the security-sensitive area.