1040-USA WAREHOUSE - REPLENISHMENT SUPERVISOR

la Vie en Rose•Plattsburgh, NY

1d•$50,000 - $65,000•Onsite

About The Position

La Vie en Rose is a leading Canadian lingerie, sleepwear, and swimwear retailer with a growing presence across North America. As part of our continued expansion in the United States, we operate in four different states and are committed to providing our teams with the tools and support needed to succeed. The selected candidate will be required to attend training at our Distribution Center located in Montreal, Quebec. Candidates must be able to travel to and attend the training, which is expected to last approximately two (2) to three (3) weeks. The incumbent is responsible for supervising employees assigned to the USA Distribution Center and guiding them toward achieving operational objectives and daily goals established in service quality agreements. The incumbent must create an environment focused on teamwork and collaboration. The primary responsibilities of this position include demonstrating leadership, ensuring effective communication, training staff, and participating in planning activities in collaboration with the Director in order to make decisions aimed at the continuous improvement of business processes.

Requirements

Professional Studies Diploma (or equivalent)
Minimum five (5) years of supervisory experience in a distribution center
Ability to operate a forklift
Good knowledge of computer applications (Excel, Word, Outlook)
Available to work Monday through Friday from 7:00 a.m. to 3:45 p.m., 40 hours per week
A high level of autonomy is required, as the Director of Operations is based remotely in Quebec, Canada.
Must be able to travel to and attend training in Montreal, Quebec for approximately two (2) to three (3) weeks.

Nice To Haves

Leadership and teamwork: You build strong relationships, inspire collaboration, and foster a positive and supportive work environment.
Organization and prioritization: You excel at planning, managing resources, and balancing multiple priorities in a fast-paced environment.
Analytical thinking and problem-solving: You use strong analytical skills to make informed decisions and develop effective solutions to operational challenges.
Adaptability and continuous improvement: You thrive in a growing environment, embrace change, and continuously look for ways to improve processes.
Communication and interpersonal skills: You communicate effectively, build strong relationships, and collaborate seamlessly with cross-functional teams.
Distribution operations and retail mindset: You have a solid understanding of distribution center operations and a genuine interest in the retail industry.

Responsibilities

Coordinate and directly supervise a team of up to ten (10) employees performing functions related to e-commerce order fulfillment, receiving and distributing merchandise, and processing e-commerce returns
Optimize productivity by effectively evaluating and allocating labor resources to efficiently manage daily workload requirements
Define and implement new processes that may be required since this operation is a start-up in USA
Hiring and training new employees or agency staff in peak seasons
Effectively supervise departments to consistently achieve performance targets and service quality agreement objectives
Act as a leader by guiding his team toward achieving KPIs while ensuring the highest level of customer service
Ensure smooth daily operations and that daily priorities are met
Manage personnel, including supervision, conflict resolution, planning, organizing, directing, and controlling shift activities, as well as conducting performance evaluations for team members
Supervise the put-away and location assignment of merchandise received during the day shift
Prepare merchandise distributions to be completed during the day shift
Receive incoming orders and shipments
Supporting and being involved in the execution of operational tasks when required (ex: picking orders, putaway tasks, lift truck operations)
Ensure the integrity and accuracy of distribution center inventory
Monitor and track distribution center statistical data
Actively participate in the development of operating budgets, monitor monthly variances, justify discrepancies, and implement corrective actions when required
Track employee hours, absences, and tardiness on a daily and weekly basis
Liaise with day-shift supervisors to coordinate priorities and maintain communication with various head office departments
Promote and implement all health and safety policies and regulations to maintain a safe work environment
Develop processes and procedures to improve operations and recommend changes when necessary
Maintain cleanliness and order throughout the distribution center