Warehouse Quality Control & Inventory Manager
About The Position
The Quality Control and Inventory Manager, internally titled Logistics Manager, is responsible for managing all activities associated with the efficient operation of accounts. This includes P&L responsibility, ensuring customer satisfaction, compliance, employee relations, and safety. Ryder is an industry-leading logistics expert that provides supply chain solutions for Fortune 500 businesses and startups. This role is seeking an experienced Quality Manager to lead quality operations within a 136,000-square-foot distribution and kitting facility supporting complex commercial products. The role is responsible for managing and developing a team of eight Quality Associates while driving quality excellence, compliance, continuous improvement, and customer satisfaction across the operation. The Quality Manager will serve as the primary point of contact for customer quality matters, leading root cause investigations, corrective and preventive actions (CAPA), customer audits, and resolution of quality concerns. The ideal candidate possesses a strong leadership presence, exceptional communication skills, and the confidence to challenge assumptions, influence stakeholders, and advocate for data-driven decisions in customer-facing environments. Success in this role requires a proven background in quality management systems, operational auditing, process improvement, and building high-performing teams within warehouse, manufacturing, distribution, or supply chain operations.
Requirements
- Leading quality operations within a warehouse, distribution, manufacturing, or supply chain environment
- Managing and developing teams of Quality Associates, Inspectors, or Quality Technicians
- Conducting root cause analysis and implementing corrective and preventive actions (CAPA)
- Serving as the primary point of contact for customer quality concerns, audits, and issue resolution
- Presenting quality findings and recommendations to customers and senior leadership
- Driving continuous improvement initiatives and process enhancements
- Influencing cross-functional stakeholders and confidently navigating difficult quality-related discussions
- Utilizing quality metrics, trend analysis, and reporting to drive operational performance
- H.S. diploma/GED required
- Three (3) years or more relevant experience in supply chain, logistics, warehouse or industry related field required
- Two (2) years or more managing and leading direct reports required
- Excellent knowledge of Transportation and/or Warehouse Logistics operations. advanced required
- Excellent knowledge of safety and security requirements. advanced required
- Must be computer literate and able to use the Microsoft Office Suite (Excel & Word required)
- Builds and manages effective teams
- Strong leadership and motivating skills
- Strong verbal and written communication skills
- Effective interpersonal skills
- Excellent interpersonal skills within a diverse team environment
- Demonstrates problem solving skills
- Demonstrates analytical skills
- Excellent organizational skills
- Ability to prioritize, structure and schedule tasks to maximize effort and meet deadlines
Nice To Haves
- Bachelor's degree in Business, Logistics, Supply Chain preferred
- Bilingual, English and French (for Quebec locations only)
Responsibilities
- Manage the performance of salaried employees as well as hourly paid employees under his/her responsibility, resolve performance issues, and ensure compliance with policies and procedures.
- Collaborate with senior management and customers to determine their needs and expectations and operate the account to meet those demands.
- Be responsible for the payroll of employees.
- Analyze weekly and monthly P&L statement to determine account profitability, and provide financial data and weekly operations report to senior management.
- Be responsible for accounts payable, vendor quotes for purchased materials, and customer invoicing.
- Hold Safety & Security meetings, provide safety training and ensure compliance with safety regulations.
- Manage all activities associated with the efficient operation of accounts.
- Ensure customer satisfaction, compliance, employee relations and safety.
- Lead quality operations within a warehouse, distribution, manufacturing, or supply chain environment.
- Manage and develop teams of Quality Associates, Inspectors, or Quality Technicians.
- Conduct root cause analysis and implement corrective and preventive actions (CAPA).
- Serve as the primary point of contact for customer quality concerns, audits, and issue resolution.
- Present quality findings and recommendations to customers and senior leadership.
- Drive continuous improvement initiatives and process enhancements.
- Influence cross-functional stakeholders and confidently navigate difficult quality-related discussions.
- Utilize quality metrics, trend analysis, and reporting to drive operational performance.
- Manage and develop a team of eight Quality Associates.
- Drive quality excellence, compliance, continuous improvement, and customer satisfaction across the operation.
- Lead root cause investigations, corrective and preventive actions (CAPA), customer audits, and resolution of quality concerns.
- Perform other duties as assigned.
- Be available to work on a flexible schedule on the various work shifts.
Benefits
- Medical, Dental, Vision Benefits start at 30 Days
- 401 (K) Savings Plan with a company match
- Discounted employee stock purchase options
- Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
- All major holidays paid and Paid time off within your first year
- Up to 12 weeks paid
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
