Warehouse Operations Supervisor

Lammle's Western Wear Ltd•Calgary, AB

36d•Onsite

About The Position

Under the direction of the Operations Warehouse Manager, the Warehouse Operations Supervisor is accountable for supervising and leading a high performing team, responsible for handling product safely, efficiently and effectively as it moves through the facility. The Warehouse Operations Supervisor executes daily and weekly operational plans to meet and exceed customer service requirements. The Operations Supervisor is responsible for the motivation, training, and leading their team to achieve company expectations.

Requirements

Experience with inventory management and distribution center operations
Excellent leadership, communication, and interpersonal skills.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Strong knowledge of supply chain management principles, logistics technologies, and warehouse management systems (WMS).
Proven track record of developing and implementing successful logistics and warehouse strategies
1-3 year prior supervisory or team leader experience in a manufacturing or distribution environment
Demonstrated team-building skills
Ability to build rapport and trust with others
Experience and willingness to mentor and coach others
Analytical and troubleshooting skills to resolve complex problems; creative problem-solving
Demonstrable knowledge of MS Office software suite (word, excel, access, outlook)
Communicates and listens effectively
Ability to manage change well and remain positive to changes
Ability to speak to large teams, communicate information and listen effectively
Positive attitude and be a cheerleader for the team
Experience creating and maintaining a Safety-first culture
Understanding of fulfillment/distribution center/warehouse processes and flow

Nice To Haves

Post-secondary education is an asset
Knowledge of Warehouse Management Systems and Engineered Labour Standards an asset

Responsibilities

Monitor Team Member performance ensuring Team Members are executing assigned tasks safely, accurately and achieving deadlines
Assigns work to Team Members considering available hours, skills sets and other resources to ensure operational targets are met
Mentor and build relationships with Team Members
Coaches, counsels and trains Team Members to ensure competence, as well as, prepare them for future opportunities
Set Team Members up for success; achieve or exceed key performance indicators, safety, performance and budget targets; record daily performance metrics
Promote safety in the work environment and ensure all safety rules are followed
Direct resolution to equipment issues (for example, replace failed equipment or contact Maintenance)
Identify and assist in implementing process improvements
Perform other duties as required
Evaluate staffing needs to meet Daily, Weekly and Monthly volumes swings
Shift flexibility. Able to work variable shift start times with overtime as needed and movement between shifts
Using Engineered Labour Standards and other systems information to achieve all KPIs
Work with the Operations Manager to identify KPIs for associate performance and coach/council where needed.
Identify daily capacity planning and demand forecasting in terms of all inbound and outbound
Forecast labor needed for all job functions on a daily basis
Identify efficiency opportunities in labor savings
Be versed in basic arithmetic, receiving/shipping/processing dollars per labor hour