Warehouse Operations Supervisor- Final Mile

GEODIS•Chesapeake, VA

1d•$55,000 - $60,000•Onsite

About The Position

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Requirements

Minimum 2 years of related final mile, warehouse, or distribution center experience
PC literate with experience using Microsoft Outlook, Word, and Excel

Nice To Haves

Prior lead, dispatcher, or supervisory experience preferred
Experience working with independent contractors or third-party carriers preferred
Experience with delivery management or routing software (e.g., DispatchTrack) preferred

Responsibilities

Primary responsibility for hiring and managing the dispatcher role.
Has direct reports and is responsible for supervisory duties and/or has significant input in employment decisions, such as: hiring, firing, training, coaching, directing and evaluating the work of subordinates, disciplinary action, timekeeping approval, etc.
Responsible for accurate daily loadout, including staging freight, verifying manifests, and ensuring trucks are dispatched on time.
Assumes management of the daily stand-up with independent contractors, communicating route assignments, service expectations, and safety topics when Assistant Manager is not present.
Responsible for dispatch operations throughout the day, tracking routes, escalating exceptions, and maintaining communication with drivers in the field.
Provides first-line response to client and customer issues during the operating day, escalating to the Assistant Manager or Senior Manager when required.
Oversees contractor end-of-day check-in, including paperwork review, undelivered product reconciliation, and the product returns process.
Maintains accurate records in the delivery management platform (e.g., DispatchTrack), including route completion, exceptions, and returns.
Assumes management of the operation in the absence of the Assistant Operations Manager or Senior Manager, ensuring continuity of dock, dispatch, and customer service execution.
Enforces company and customer policies and procedures, including safety, uniform, and service standards.
Responsible for monitoring processes and recommend improvements to the Assistant Operations Manager.
May be responsible for the inbound and outbound warehouse operations.
Establishes and maintains a strong positive relationship with the client.
May make recommendations to management pertaining to related work processes, practices, issue escalation and resolution of issues, etc.