Warehouse Operations Specialist

Assurant•Mount Juliet, TN

5d•$56,200 - $94,100•Onsite

About The Position

The Warehouse Operations Specialist partners directly with warehouse supervisors and floor teams to improve daily operations, workflows, and system usage. You’ll spend time on the warehouse floor, identifying process gaps, supporting system adoption, and helping operations run more efficiently. This is an onsite role within our Mt Juliet TN facility.

Requirements

2+ years of professional BSA experience
Experience in warehouse, distribution, or fulfillment operations
Understanding of WMS, inventory flow, picking/packing, shipping
Experience supporting front‑line teams or supervisors
Translating operational needs into system or process changes

Nice To Haves

Able to learn logical program language, such as SQL, procedures, etc.
Experience with standard Microsoft Office tools (Word, Excel, Project, Visio) or equivalent
Excellent oral and written communication skills to effectively perform system support duties.
Knowledge of the insurance industry a plus.
Business Systems Analyst Certification a plus

Responsibilities

Provide expertise in a focused area of the business through analysis and understanding of business needs.
Apply a fundamental knowledge of a business area's processes and practices.
Provide business knowledge and support to resolving technology issues in their focused area of the business.
Use appropriate tools and techniques to elicit and define requirements that address relatively simple business processes or projects of low to moderate complexity.
Participate in information gathering sessions.
May assist with project initiation or planning for projects of low to moderate complexity.
Follow the change control process to manage changes to base lined deliverables and scope for projects of low to moderate complexity.
Provide production assistance in on the applications we support.
Perform routine system support following established guidelines and procedures.
Perform troubleshooting with limited direction.
Identify flaws, errors, and issues with application functionality, flow and/or program changes.
Research, document, report, and communicate any defects with functionality, flow and/or program changes.
Timely retesting and documentation of the corrections made for defects.
Recommend temporary solutions.
Participate in analysis of issues resolution options for Core systems.
Ability to identify priority issues and determine which issues can be handled within the authority of an analyst and being able to discern those issues requiring direction from a higher authority.
Display basic knowledge of fundamental project process re-engineering approaches and techniques.
Document existing and new business functions.