Warehouse Office Generalist
About The Position
The Office Generalist ensures customer satisfaction by providing timely, efficient, accurate, and friendly service via telephone and email systems. This position is responsible for the scheduling and planning of daily operational needs to schedule delivery in a safe, productive manner with efficiency and minimum waste. The position will be required to interact with the dispatcher, managers, and sometimes drivers on specific criteria related to the geographic locations being routed. Accurately input billing information into the company system. Performs other related duties as assigned. Requires immediate supervision; primary job functions do not typically require exercising independent judgment.
Requirements
- Typing skills at 25-30 WPM are necessary.
- Computer proficiency with MS Office (Word, Excel, and Outlook) are required.
- Must be willing to work in a challenging, fast-paced environment.
- Must be flexible to work a different shift when necessary.
Nice To Haves
- Experience with the Internet and AS400 /ASW system is helpful.
- Ideal candidate will be highly detail-oriented, possess a positive attitude, and have excellent communication skills.
- Previous customer service/call center and (or) data entry experience preferred.
Responsibilities
- Responds to incoming phone calls and emails in a friendly, professional, and standardized method.
- Communicates effectively with customers to maintain positive relationships.
- Handles order research and maintenance (ETA's, shortages, damages, cancel requests, delivery issues, etc.).
- Processes order/data entry.
- Assists customers with returns.
- Performs light MS Excel reporting tasks.
- Performs other related duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
