Warehouse Manager - 1209

Fetch•Palm Beach, FL

4d•Onsite

About The Position

Fetch Package is looking for a Warehouse Manager to join our team in bringing Fetch Package's services to the community. The Fetch Package Operations team is the driving force of our strategy to bring apartment residents secure and convenient package delivery. We are looking for logistic leaders with a passion for process, organizational excellence, and the ability to lead a team in providing superior customer experiences. As a leader responsible for overseeing the package fulfillment process, you will lead a team of operation associates to ensure top-tier delivery service for the residents in your city. Additional duties include coaching and mentoring the operations team, moving and lifting packages, and on-boarding, training, and scheduling Fetch Delivery Drivers.

Requirements

The will and drive to achieve, maintain and increase high standards
3+ years of experience in a management position
One or more years of experience as a warehouse employee recommended, but not required
Proficient in basic computer usage
Clear and concise with electronic and verbal communication
High-level of commitment towards prioritized decision making
Ability to thrive under pressure
Multi-tasking skills
Passionate about serving others
Comfortable in a fast-paced environment
Must be able to handle 50+ pounds
Must have a valid driver license with a clean driving record

Responsibilities

Managing the full scope of the fulfillment process at the warehouse every day
Leading a team of Warehouse Associates tackling daily fulfillment at the warehouse
Coordinating operations staff schedule
Train, assess, and improve daily performance of Warehouse Associates
Managing Delivery Driver relations including on-boarding, training, and scheduling
Triaging and dispatching Drivers into efficient delivery routes
Problem solving conflicts and as they arise and tackling ad-hoc tasks that impede the fulfillment process
Working with the Customer Service team to answer customer inquiries via call, text or email
Working closely with the Operations Manager to provide constant improvements to existing processes and the Fetch service
Organizing and maintaining package inventory using the Fetch platform
Managing maintenance of Fetch delivery vehicles
Coordinating rush deliveries and special requests to the meet the needs of Fetch residents
Providing the Fetch Experience