Warehouse Manager

Odyssey•Pearl City, HI

3d•$110,000 - $115,000•Onsite

About The Position

The Warehouse Manager is responsible for overseeing all warehouse operations within a fast-paced freight forwarding environment. This role ensures efficient unloading/receiving, storage, inventory management, and loading/shipping while maintaining safety, accuracy, service-level agreements (SLAs), and cost controls. The Warehouse Manager leads teams, drives continuous improvement, and ensures operational excellence to meet client requirements.

Requirements

5+ years of experience in logistics, freight forwarding, or 3PL operations, preferably within a terminal, distribution center, or cross-dock environment.
2+ years of leadership experience supervising teams in a warehouse, logistics, or operations setting.
Strong leadership and team development skills with the ability to drive engagement, accountability, and performance.
Proven ability to implement process improvements and deliver measurable operational results.
Experience with Warehouse Management Systems (WMS) and proficiency in Microsoft Office Suite.
Working knowledge of DOT Hazardous Materials Regulations, 49 CFR, OSHA PIT regulations, and general workplace safety requirements.
Ability to obtain and maintain forklift certification; experience evaluating or certifying operator proficiency is a plus.
Solid understanding of warehouse safety practices, compliance requirements, and operational best practices.
Strong analytical, mathematical, and problem-solving skills, including the ability to calculate rates, ratios, percentages, and interpret operational data.
Ability to manage multiple priorities in a fast-paced, deadline-driven environment with evolving processes.
Strong communication and cross-functional collaboration skills.
Ability to interpret written, verbal, and technical instructions and translate them into actionable processes.
All applicants must be currently authorized to work in the United States.

Nice To Haves

Bachelor’s degree in Supply Chain, Logistics, Business, or a related field preferred; equivalent experience will also be considered.
Additional certifications, such as OSHA or Lean/Six Sigma, are a plus.

Responsibilities

Oversee end-to-end warehouse operations, including shipping, receiving, loading/unloading, staging, and storage.
Lead, coach, and develop warehouse staff; ensure effective staffing, onboarding, training, performance management, and succession planning.
Drive execution of key performance indicators (KPIs) related to productivity, service, quality, and cost.
Manage operating expenses, including labor planning, scheduling, overtime control, and discretionary spending.
Develop, implement, and maintain standard operating procedures (SOPs), work instructions, and standardized processes.
Champion continuous improvement initiatives (Kaizen, root cause analysis, standard work) to enhance operational performance.
Identify and implement process improvements to increase efficiency, reduce costs, and improve dock and warehouse productivity.
Partner closely with Human Resources and Talent Acquisition to manage full-cycle recruitment, including candidate selection and onboarding.
Collaborate cross-functionally with Claims, Customer Service, Pricing, Safety, HR, Finance, and Sales to support service delivery and business growth.
Oversee timekeeping and workforce management, including timecard approvals, attendance monitoring, PTO management, and shift scheduling.
Serve as a certified Powered Industrial Truck (PIT) Trainer, delivering OSHA-compliant training for forklift and material handling equipment operators.
Conduct classroom and hands-on instruction to ensure safe equipment operation.
Evaluate operator competency and issue certifications as appropriate.
Provide refresher training following incidents, near misses, or observed unsafe behaviors.
Maintain training records and ensure compliance with company and regulatory standards.
Promote and maintain a “safety-first” culture, ensuring full compliance with OSHA and all applicable federal, state, and local regulations.
Conduct regular safety audits, facility inspections, and operational walkthroughs to proactively identify and mitigate risks.
Lead incident reporting, investigations, and root cause analysis; ensure timely implementation of corrective and preventive actions.
Monitor and drive safety performance metrics (e.g., TRIR, near-misses, corrective actions), holding teams accountable for results.
Partner with Safety teams to ensure compliance across equipment operation, dock safety, and employee working conditions.
Ensure proper maintenance, inspection, and documentation of warehouse equipment, including forklifts and material handling equipment.
Lead regular safety meetings, training sessions, and awareness initiatives to reinforce safe work practices.
Ensure compliance with equipment preventive maintenance schedules and all regulatory inspection requirements.
Enforce safe operating practices in all environmental and weather conditions.
Ensure compliance with customer requirements, freight handling standards, and regulatory requirements (e.g., OSHA, TSA, C-TPAT, as applicable).
Maintain accurate inventory control through effective use of WMS and cycle count programs.
Investigate and resolve inventory discrepancies, claims, and service issues.
Ensure proper cargo handling, labeling, and documentation in accordance with freight forwarding standards.
Maintain high levels of accuracy and quality across all warehouse processes.
Support special projects, system implementations, and operational initiatives as assigned.
Perform other duties as required to support business objectives.