Warehouse Management Systems (WMS) Lead
About The Position
The Warehouse Management Systems (WMS) Lead serves as the primary site business owner and subject matter expert for SAP Extended Warehouse Management (EWM) and related warehouse technology solutions at the Indianapolis Distribution Center. The role functions as a business analyst, connecting warehouse operational requirements with technical IT and SAP solution capabilities. It supports system stability, troubleshoots functional and integration issues, leads process improvement initiatives, tests system enhancements, and helps ensure technology supports operational excellence, inventory accuracy, and productivity. The WMS Lead also supports and monitors integrations and cross-functional workflows, coordinates system configuration and deployment activities, and provides frontline functional support for system incidents and operational disruptions. The role collaborates with warehouse and supply chain leadership, IT teams, application support teams, developers, and vendors. Additional work includes developing reporting and performance metrics, administering site warehouse hardware, maintaining documentation and training materials, and training warehouse users.
Requirements
- Bachelor’s degree in Supply Chain Management, Information Systems, Logistics, Business Administration, or Computer Science.
- At least 3 years of experience supporting WMS within a distribution, manufacturing, or supply chain environment.
- At least 3 years of experience with SAP EWM and core warehouse workflows, including receiving, putaway, picking, packing, shipping, replenishment, and inventory control.
Nice To Haves
- Experience with or exposure to SAP ECC and S/4HANA environments.
- Strong troubleshooting, analytical, and data analysis skills using Microsoft Office tools.
- Excellent verbal and written communication skills, including the ability to explain technical concepts in business terms and collaborate cross-functionally.
- Advanced functional expertise in SAP EWM configuration and integration troubleshooting.
- Experience supporting SAP Transportation Management (TM), Yard Management Systems (YMS), and warehouse execution tools.
- Familiarity with Power BI, SQL queries, ServiceNow, or Jira.
- Experience managing RF scanning technologies, industrial printing, and warehouse hardware.
- Strong background in Distribution Center operations, business analysis, and continuous improvement methodologies.
Responsibilities
- Serve as the primary site business owner and functional subject matter expert for SAP EWM and related warehouse technology platforms.
- Bridge operational business needs and SAP system configuration and IT capabilities.
- Support integrations and cross-functional workflows across SAP EWM, SAP ECC / S/4HANA, TMS, YMS, Order Management Systems, and operational reporting tools.
- Monitor system performance and identify opportunities for process optimization, automation, standard process discipline, and technology modernization.
- Coordinate system configuration, testing, validation, user acceptance testing, and deployment for system upgrades and site enhancements.
- Provide frontline functional support for warehouse system incidents, queue and transaction errors, printing issues, and operational disruptions.
- Investigate, troubleshoot, and resolve issues involving SAP EWM transactions, inventory synchronization, integration messages, and warehouse hardware execution.
- Collaborate with internal IT, AMS teams, developers, and third-party vendors to resolve technical defects and minimize downtime.
- Communicate system outages, planned maintenance, and risks to site leadership and warehouse operations.
- Partner with warehouse and supply chain leadership on improvement projects that reduce manual effort and operational defects and increase labor productivity.
- Lead requirements gathering, business process design, test plan execution, and post-implementation validation for system change requests.
- Maintain standard operating procedures, system requirements documentation, and user training materials.
- Develop and maintain warehouse reporting, dashboards, and operational performance metrics using SAP reporting, Power BI, and SQL queries.
- Oversee site hardware administration for RF scanners, mobile devices, barcode printers, and warehouse workstations.
- Provide user training and ongoing support to improve system adoption and operational discipline.
Benefits
- Medical, dental, and vision coverage
- Wellness incentives
- Retirement benefits
- Paid vacation, sick days, personal leave, and holidays
- Birth and adoption leave, parental leave, family and medical leave, bereavement leave, jury duty leave, and military leave
- Purchased vacation
- Short-term and long-term disability
- Life insurance and Accidental Death and Dismemberment insurance
- Health Savings Account, Health Care Spending Account, and Dependent Care Spending Account
- Tuition assistance
- Potential short-term cash incentives, subject to plan requirements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
