Warehouse Management System Business Analyst II
About The Position
The Warehouse Management System Business Analyst II plays a critical role in the evolution and success of US Cold Storage's proprietary Warehouse Management System (WMS), Phenix. Serving as the bridge between warehouse operations, product management, and software development, this role ensures that operational challenges and business requirements are translated into scalable, effective system solutions that drive efficiency across the enterprise. As a Phenix Business Analyst II, you will work closely with warehouse leaders, operational teams, product owners, and software engineers to analyze workflows, identify opportunities for improvement, and define system capabilities that support complex distribution and fulfillment operations. You will be responsible for gathering and documenting business requirements, refining system behavior, validating solutions, and ensuring development efforts align with operational needs and strategic objectives. Success in this role requires a strong understanding of warehouse management processes, a passion for problem solving, and the ability to communicate effectively across both technical and operational audiences. You will help shape the future of Phenix by influencing how inventory, receiving, shipping, automation, labor management, and customer service processes are supported within the platform.
Requirements
- Bachelor’s degree in Business, Information Systems, Supply Chain, or related field (or equivalent experience)
- 3–5 years of experience in Business Analysis, Functional Design, or Technical Documentation
- Experience working within Agile/Scrum delivery frameworks
- Strong understanding of logistics, supply chain, warehousing, or inventory management environments
- Experience with tools such as Jira, Confluence, or similar SDLC/project management platforms
- Strong analytical and problem-solving skill
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Comfortable working with both technical and non-technical stakeholders
- May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities
- Stand and walk for extended periods
- Use hands to handle objects, tools, or controls
- Attention to detail
- Effective communication, vision, and hearing are essential for safety and productivity
- Operate scanners, tablets, radios, phones, computers, and other essential warehouse equipment as required
- Engage in frequent personal interaction and communication
- Possess strong arithmetic and reading skills
- Follow verbal instructions, written instructions, and company policies
- Be a self-starter, able to work independently and coordinate with other
- Thrive in a fast-paced environment, managing stress and meeting productivity guidelines.
Nice To Haves
- Experience with Warehouse Management Systems (WMS), specifically Phenix or similar platforms
- Experience working with RF-driven workflows or highly automated warehouse environment
- Exposure to third-party system integrations and API-driven environments
Responsibilities
- Lead and participate in requirements gathering with warehouse operators, internal business units, and third-party integrations
- Document and maintain functional workflows for both existing Phenix modules and new system solutions
- Translate operational processes into clear system behavior, business rules, and data requirements
- Participate as a Scrum team member in sprint ceremonies, stand-ups, and backlog refinement
- Define and refine acceptance criteria in collaboration with Quality Assurance teams
- Manage sprint priorities, Jira backlog, and roadmap alignment
- Perform user acceptance testing (UAT) for delivered features and enhancements
- Provide product demonstrations to stakeholders and user communities
- Act as a liaison between business units and development teams to ensure alignment and clarity
Benefits
- 401K and Educational Assistance after 1 year
- Blue Cross Blue Shield available after 30 days of service, if elected
- Company Life Insurance
- A variety of additional benefits and perks
- Medical, Dental, Vision, Prescription, Legal Insurance, Pet Discount, Critical Illness, Accident Insurance, Hospital Indemnity, Long Term Care + Permanent Life Insurance, Identity Theft Protection, Short Term Disability Insurance, Long Term Disability Insurance, Additional disability benefit, Basic Life Insurance, Accidental Death and Dismemberment Insurance, Voluntary Life Insurance, Voluntary Spouse Life Insurance, Voluntary Child Life Insurance, Loan Solution, Health Flexible Spending Account, Dependent Flexible Spending Account, Commuter accounts, Telemedicine, Virtual Primary Care, Prescription Specialty Copay Assistance Program, Weight Management Program, Chronic Condition Management, Care Navigator Program, 24/7 Nurse Line, Expert Medical Opinion, Precious Additions Maternity Program, Health Advocacy, Employee Assistance Program, Digital Cognitive Behavioral Therapy, Digital Physical Therapy, Behavioral and Mental Health Platforms, Auto and home discount program, Secure Travel Protection, Discount Programs, 401(k) plan, Education Assistance, Paid Time Off.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
