Warehouse / Mailroom Manager

JLL•Wilmington, NC

12d•Onsite

About The Position

As the Warehouse / Mailroom Manager at JLL, you'll take the lead in orchestrating seamless warehouse and mailroom operations that keep our client's business moving forward. This pivotal role combines strategic oversight with hands-on operational management, ensuring efficient receipt, storage, distribution, and shipping of materials, packages, and mail across multiple facilities. You'll drive operational excellence by managing dedicated teams, optimizing processes, and maintaining strict compliance with regulatory requirements and service level agreements. This position offers the opportunity to make a tangible impact by implementing continuous improvement initiatives, managing critical vendor relationships, and delivering exceptional service to internal customers in a dynamic, fast-paced environment where safety, efficiency, and quality are paramount.

Requirements

Bachelor's degree in supply chain management, logistics, business administration, or related field
5-7 years of warehouse and logistics management experience with demonstrated success in operational oversight
3+ years of supervisory or managerial experience leading and developing operational teams in fast-paced environments
Advanced proficiency with warehouse management systems (WMS) and ERP systems such as SAP, with strong Microsoft Excel skills for data analysis and reporting
Comprehensive knowledge of shipping regulations including DOT, IATA, hazardous materials handling, export compliance requirements, and postal regulations
Proven track record of managing multiple priorities while maintaining strict attention to detail, meeting service level agreements, and driving continuous improvement initiatives
Exceptional communication and interpersonal skills with ability to effectively collaborate across all organizational levels and manage vendor relationships

Nice To Haves

Advanced degree or relevant professional certifications such as APICS, CPIM, or Six Sigma (Green Belt or Black Belt)
Experience managing mailroom operations, postal services, and mail convenience centers in a corporate environment
Background in pharmaceutical, manufacturing, or other regulated industry environments with understanding of compliance requirements
Forklift certification and hazardous materials handling certifications (can be obtained after hire)
Experience with temperature-controlled storage requirements and handling of controlled inventory items and chemicals
Knowledge of lean manufacturing principles, 5S methodology, and quality management systems implementation
Demonstrated financial acumen including budget management, cost control initiatives, and service contract negotiation

Responsibilities

Oversee all daily warehouse and mailroom operations including receiving, storing, picking, packing, shipping, and mail distribution to consistently meet customer requirements and service level agreements
Manage inventory control processes including receipt verification, cycle counting programs, and warehouse management system (WMS) accuracy to maintain optimal stock levels and resolve discrepancies
Direct domestic and international shipping/receiving functions, ensuring proper packaging, labeling, export compliance documentation, and carrier coordination for all materials including hazardous and temperature-sensitive items
Lead, coach, and develop warehouse and mailroom staff through performance management, training coordination, and scheduling to build a high-performing team focused on operational excellence
Monitor and enforce compliance with all regulatory requirements including DOT regulations, hazardous materials handling protocols, export compliance, and EHS safety standards through regular inspections and audits
Manage vendor and carrier relationships to ensure service quality and cost-effectiveness while coordinating with internal stakeholders across manufacturing, procurement, and supply chain teams
Generate operational reports on key performance indicators, implement process improvements using lean principles and Six Sigma methodologies, and maintain accurate documentation in SAP, CMMS, and WMS platforms