Warehouse / Mailroom Manager

JLL•Wilmington, NC

9d•Onsite

About The Position

As the Warehouse / Mailroom Manager at JLL, you will oversee warehouse and mailroom operations supporting a client’s business across multiple facilities. The role combines strategic oversight with hands-on operational management of the receipt, storage, distribution, and shipping of materials, packages, and mail. You will manage and develop staff, optimize processes, maintain regulatory and service-level compliance, manage vendor relationships, and deliver service to internal customers in a fast-paced environment where safety, efficiency, and quality are priorities.

Requirements

Bachelor’s degree in supply chain management, logistics, business administration, or a related field.
5–7 years of warehouse and logistics management experience with demonstrated operational oversight.
At least 3 years of supervisory or managerial experience leading and developing operational teams in fast-paced environments.
Advanced proficiency with warehouse management systems (WMS) and ERP systems such as SAP, and strong Microsoft Excel skills for data analysis and reporting.
Comprehensive knowledge of shipping regulations, including DOT, IATA, hazardous materials handling, export compliance, and postal regulations.
Ability to manage multiple priorities, maintain attention to detail, meet service level agreements, and drive continuous improvement.
Exceptional communication and interpersonal skills, including the ability to collaborate across organizational levels and manage vendor relationships.
Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

Advanced degree or relevant professional certifications such as APICS, CPIM, or Six Sigma Green Belt or Black Belt.
Experience managing corporate mailroom operations, postal services, and mail convenience centers.
Experience in pharmaceutical, manufacturing, or other regulated industries and understanding of compliance requirements.
Forklift certification and hazardous materials handling certifications; these can be obtained after hire.
Experience with temperature-controlled storage and handling controlled inventory items and chemicals.
Knowledge of lean manufacturing principles, 5S methodology, and quality management system implementation.
Financial acumen, including budget management, cost control initiatives, and service contract negotiation.

Responsibilities

Oversee daily warehouse and mailroom operations, including receiving, storing, picking, packing, shipping, and mail distribution, to meet customer requirements and service level agreements.
Manage inventory control, including receipt verification, cycle counting, warehouse management system accuracy, stock levels, and discrepancy resolution.
Direct domestic and international shipping and receiving, including packaging, labeling, export compliance documentation, and carrier coordination for hazardous and temperature-sensitive materials.
Lead, coach, and develop warehouse and mailroom staff through performance management, training coordination, and scheduling.
Monitor and enforce regulatory and safety compliance, including DOT regulations, hazardous materials protocols, export compliance, and EHS standards, through inspections and audits.
Manage vendor and carrier relationships to support service quality and cost-effectiveness, coordinating with manufacturing, procurement, and supply chain stakeholders.
Generate operational KPI reports, implement process improvements using lean principles and Six Sigma methodologies, and maintain documentation in SAP, CMMS, and WMS platforms.