Warehouse Lead

Incora • Austin, TX

18d

About The Position

The Warehouse Lead is accountable for leading day-to-day warehouse processes and troubleshooting warehouse issues within their area of responsibility. The role combines hands-on warehouse duties with coordinating the team and handling high-priority, complex customer issues. Depending on the assignment, duties may include receiving, putting away stock, inventory management, picking, packing, pulling, documenting, and shipping customized orders accurately and efficiently in accordance with applicable AS and ISO standards. Areas of responsibility may include electronic component warehousing, facilities, or government kits in different warehouse environments.

The Warehouse Lead coordinates daily productivity and assignments, helps locate products using radio-frequency systems or inventory databases, monitors order preparation and shipment, tracks customer orders, and serves as a contact for Quality, Customer Service, and Sales. The role also supports employee training, quality documentation, safety, regulatory compliance, cross-training, and warehouse productivity.

Requirements

• High school diploma or GED.
• Three to five years of warehousing experience in an aerospace environment, or equivalent experience.
• Demonstrated ability to analyze situations, troubleshoot, and resolve warehouse issues.
• Demonstrated ability to lead and motivate less-experienced warehouse personnel.
• Ability to teach and train less-experienced employees using multiple methods and resources to ensure compliance with work instructions, customer requirements, and safety requirements.
• Ability to recognize safety issues and safeguards and apply safety standards.
• Strong working knowledge of Microsoft Office, including Excel, Word, and PowerPoint.
• Experience using Copilot or other AI tools to enhance productivity.
• Excellent organizational and time-management skills.
• Clear and accurate data-entry and documentation skills.
• Strong follow-through and perseverance when managing multiple tasks.
• Excellent customer-service skills and the ability to deal tactfully, confidently, and ethically with internal and external customers.
• Attention to detail and ability to conduct in-depth research to investigate discrepancies.
• Ability to be cross-trained in multiple critical warehouse areas.
• Strong competency with integrated data systems and Microsoft Office, including Outlook.
• Intermediate competency with Word and Excel, including spreadsheets, formulas, and importing and exporting files, as applicable.
• Strong verbal and written communication skills and professional daily interaction with internal and/or external customers.
• Ability to work effectively both in a team and independently.
• Ability to train others and share knowledge of integrated database systems, Outlook, Word, and Excel, as needed.

Nice To Haves

• Recent forklift certification training and a current forklift license.
• A valid driver's license and sustained acceptable driving record, if required.

Responsibilities

• Lead day-to-day warehouse processes and troubleshoot warehouse issues within the assigned scope.
• Perform applicable hands-on warehouse tasks, including receiving product, stock put-away, inventory management, picking, packing, pulling, documenting, and shipping customized orders.
• Run daily productivity reports and delegate assignments.
• Lead or assist in locating products using radio-frequency systems or inventory database programs.
• Ensure required quantities and sizes are pulled, counted, or weighed; perform data entry and follow written specifications, quality standards, and customer requirements.
• Apply Wesco Warehouse work instructions, policies, and procedures in work practices and decisions.
• Use or oversee the use of scales and label printers in accordance with warehouse and customer specifications.
• Lead or monitor packaging and shipment preparation, verifying product counts and customer-specific bagging and labeling requirements.
• Use or oversee carrier and third-party shipping systems to ship products efficiently.
• Ensure remaining products are returned to their proper locations.
• Maintain and track customer order status using a computer database system.
• Serve as a point of contact for Quality, Customer Service, and Sales regarding product or kit issues, inquiries, and status within the assigned area.
• Use pallet jacks, drum dollies, forklifts, and/or order pickers when trained and certified.
• Mentor less experienced personnel and troubleshoot customer or product issues with them.
• Provide monthly productivity figures for areas of responsibility to appropriate management personnel.
• Prepare and file employee training records conducted within the department.
• Maintain quality stamps and records for AS and/or ISO certification, as applicable.
• Obtain cross-training and assist in other warehouse functions as trained and required.
• Communicate with the team and model established quality, safety, and productivity standards and procedures.
• Attend regular and impromptu departmental meetings and company training as required.
• Support compliance with applicable federal, state, and local regulations, including OSHA, DOT, IATA, and RCRA.

Benefits

• Salary and benefits package.
• Employee incentive program eligibility.
• Eight paid holidays and two additional floating holidays for full-time employees.
• FlexTime policy for full-time exempt employees.
• Eighty hours of exempt sick time for full-time exempt employees.
• Two weeks of paid parental leave.
• Employee discount portal through Perkspot.
• Employer-paid group life insurance at one times salary, short-term disability, and long-term disability.
• 401(k) plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED