Warehouse Lead

Madhappy•Los Angeles, CA

68d•$26 - $30•Onsite

About The Position

We are seeking a Warehouse Lead to serve as second-in-command to the Warehouse Manager. This is a working lead position: you will perform receiving, picking, and packing alongside the team while directing daily operations, assigning labor, resolving exceptions, and holding the floor to accuracy and throughput standards. You will act as site lead in the Warehouse Manager's absence and own second shift during peak season and major product launches. You must be based in or willing to move to Los Angeles to be considered for this position.

Requirements

5+ years of warehouse experience
2+ years in a warehouse lead, shift lead, or supervisor role with direct responsibility for the daily output of 5 or more associates
Hands-on proficiency with a warehouse management system (WMS), including receiving, picking, packing, cycle counting, and inventory adjustments
Availability to work second shift and extended hours during peak season
Clear written and verbal communication
High school diploma or equivalent

Nice To Haves

Direct ShipHero experience — this is our WMS and materially shortens ramp time
Experience launching a new warehouse, absorbing volume from a 3PL, or building fulfillment process where little existed
Apparel, footwear, or soft-goods background, including size and color SKU complexity and garment handling standards
Direct-to-consumer ecommerce fulfillment experience with same-day or next-day ship cutoffs
Bilingual English/Spanish
Working knowledge of parcel carriers (USPS, UPS) and shipping software
Experience supporting retail replenishment or inter-location transfers

Responsibilities

Direct a team of 8–12 warehouse associates across receiving, picking, packing, and shipping
Set daily priorities against the open order queue — direct-to-consumer, retail transfer, and wholesale — and reallocate labor as volume shifts throughout the day
Serve as acting site lead when the Warehouse Manager is off-site, on PTO, or covering an alternate shift
Own second shift end-to-end during peak periods, including holiday, product drops, and collaboration launches
Communicate daily status, blockers, and staffing needs to the Warehouse Manager
Verify inbound vendor cartons against purchase orders and packing lists; identify and resolve count and SKU discrepancies before product is putaway
Direct putaway to correct bin locations and maintain location accuracy
Execute recurring cycle counts, investigate variances, and drive root-cause correction
Process inbound customer returns, inspect for resale condition, and restock
Maintain pick accuracy and pack quality standards appropriate to a premium apparel brand
Ensure daily carrier cutoffs are met and orders ship within stated service levels
Build and ship retail transfer orders to store locations on schedule
Troubleshoot fulfillment exceptions, including short-picks, backorders, and address failures
Train new associates on process, systems, and safety standards
Coach existing associates toward improved accuracy, speed, and cross-functional capability
Schedule and enforce California meal and rest breaks without exception, ensuring coverage never causes a missed or late break
Escalate attendance and performance concerns to the Warehouse Manager promptly and with documentation
Enforce safety protocols governing material handling, ladders, and warehouse equipment
Maintain organized aisles, accurate bin labeling, and clean pack stations
Report all incidents and near-misses immediately