Warehouse Lead

OTC•San Marcos, TX

27d•Onsite

About The Position

The Warehouse Lead is responsible for overseeing daily warehouse operation. This role monitors inventory accuracy, cycle-counting, ensuring orders are processed and shipped on time and assists with daily safety protocols.

Requirements

Minimum 2 yrs. experience in the service industry and/or Operations role
Degree or equivalent related experience
Knowledge of SXe (Trend) preferred
Excellent Customer Service skills
Excellent Communication skills (Written and Verbal)
Excellent organizational skills
Ability to multi-task
Must demonstrate effective problem-solving capabilities and performing root cause analysis
Must demonstrate the ability to work productively with other associates, customers, and vendors
Strong desire to “do it right the first time”
Proficient with MS Office
Drivers License

Responsibilities

Provides day-to-day supervision to warehouse, delegates work & provides coaching as appropriate.
Responsible for inventory accuracy & efficiency
May assemble value add components without assistance.
Regularly mentors & trains warehouse associates; and responds to queries
Regularly provides equipment/ system/ process/ training/building recommendations to improve reliability and/or performance within specialized function.
Leads continuous improvement activities.
Reconcile inventory, annual cycle counts
May assist with maintenance of the building
Handles walk in customers/ pick up/ will call without assistance
Work with various departments in the commercial operations team to provide excellent customer service to local customers
Be the local go-to person for all SXe related usage
Process Vendor RMAs
Meet Monthly Goals on Operations Scorecard
Perform other duties as assigned/required.