Warehouse Lead

Incora•Austin, TX

16d

About The Position

The Warehouse Lead is accountable for leading day-to-day warehouse processes and troubleshooting issues within their area of responsibility. In addition to completing hands-on warehouse tasks, the lead coordinates the team and follows through on high-priority and complex customer issues. Duties may include receiving, putting away stock, managing inventory, picking, packing, documenting, and shipping customized orders accurately and promptly in accordance with applicable AS and ISO standards. Areas of responsibility may include electronic products component parts, facility departments, or government kits in a variety of warehouse environments. The role provides operational leadership, supports customer and product issue resolution, maintains quality and safety standards, and helps ensure compliance with applicable regulations and company procedures. Warehouse Leads may use inventory and shipping systems, warehouse equipment, and productivity reports, and may mentor and train less-experienced personnel. Incora describes its values as Courage, Collaboration, Commitment, and Community, with an emphasis on ownership, knowledge sharing, meeting customer expectations, and valuing the broader community. The company offers a salary and benefits package, an incentive program, paid holidays and floating holidays for full-time employees, and other benefits described in the posting.

Requirements

High school diploma or GED.
Three to five years of warehousing experience in an aerospace environment or equivalent experience.
Demonstrated ability to analyze situations, troubleshoot, and resolve warehouse issues.
Demonstrated ability to lead and motivate less-experienced warehouse personnel.
Ability to teach and train employees using multiple methods and resources to support compliance with work instructions, customer requirements, and safety requirements.
Ability to recognize safety issues and safeguards and apply safety standards.
Strong working knowledge of Microsoft Office, including Excel, Word, and PowerPoint; experience with Copilot or other AI tools to enhance productivity.
Excellent organizational and time-management skills.
Clear and accurate data-entry and documentation skills.
Strong follow-through and perseverance while handling multiple tasks simultaneously.
Excellent customer service skills and ability to interact tactfully, confidently, and ethically with internal and external customers.
Ability to pay attention to detail and conduct in-depth research to investigate discrepancies.
Ability to be cross-trained in multiple critical warehouse areas.
Strong competency working with integrated data systems and Microsoft Office, including Outlook; intermediate competency with Word and Excel, including spreadsheets, formulas, and importing and exporting files, as applicable.
Strong verbal and written communication skills and professional daily interaction with internal and/or external customers.
Ability to work effectively both on a team and independently as needed.
Ability to train others and share knowledge of integrated database systems, including Outlook, Word, and Excel.

Nice To Haves

Recent forklift certification training and a current forklift license are preferred.
A valid driver's license and a sustained acceptable driving record may be required.

Responsibilities

Lead day-to-day warehouse processes and troubleshoot warehouse issues within the assigned scope.
Complete hands-on warehouse tasks such as receiving, stock put-away, inventory management, cycle counts, rack confirmations, picking, packing, pulling, documenting, and shipping customized orders.
Run daily productivity reports and delegate assignments, as applicable.
Lead or assist in locating products using radio-frequency systems or inventory database programs.
Verify required product quantities and sizes; count or weigh products; perform data entry; and follow written specifications, quality standards, and customer requirements.
Apply Wesco warehouse work instructions, policies, and procedures in work practices and decisions.
Use or oversee scales and label printers in accordance with warehouse and customer specifications.
Lead or monitor packaging and shipment preparation, ensuring accurate counts and compliance with customer-specific bagging and labeling requirements.
Use or oversee carrier and third-party shipping systems to ship products efficiently.
Return remaining products to their proper locations.
Track customer order status using a computer database system.
Serve as a point of contact for Quality, Customer Service, and Sales regarding product or kit issues, inquiries, and status within areas of responsibility.
Use pallet jacks, drum dollies, forklifts, and/or order pickers when trained and certified.
Mentor and troubleshoot with less-experienced personnel to help resolve customer or product issues.
Provide monthly productivity figures for areas of responsibility to appropriate management personnel.
Prepare and file employee training records conducted within the department.
Maintain documentation of quality stamps and records for applicable AS and/or ISO certification.
Obtain cross-training and assist in other warehouse functions as trained and required.
Communicate with the team and model established quality, safety, productivity, and procedural standards.
Attend regular and impromptu departmental meetings and company training as required.
Support compliance with applicable federal, state, and local regulations, including OSHA, DOT, IATA, and RCRA, as relevant to the facility.

Benefits

Incentive program eligibility for every employee.
Eight paid holidays and two additional floating holidays for full-time employees.
FlexTime policy for full-time exempt employees.
80 hours of exempt sick time for full-time exempt employees.
Two weeks of paid parental leave.
Employee discount portal through Perkspot.
Employer-paid group life insurance at one times salary.
Employer-paid short-term disability and long-term disability coverage.
401(k) plan with company match.
Salary and benefits package.