Warehouse IT Support Specialist

Talentcross•Plainfield, NJ

4d•Onsite

About The Position

We are seeking a hands-on Warehouse IT Support Specialist to support IT operations at a high-volume distribution center in Plainfield, Indiana. This role is ideal for someone who enjoys working in a fast-paced warehouse environment, providing technical support for warehouse technologies, automation systems, and end users. This is an on-site, contract-to-hire opportunity supporting critical warehouse operations.

Requirements

5+ years of IT Support experience (warehouse, manufacturing, distribution, or logistics environments preferred).
Experience supporting Warehouse Management Systems (WMS).
Experience with RF scanners, handheld devices, barcode scanners, and mobile computers.
Experience supporting Zebra or similar label printers.
Knowledge of Windows operating systems and basic networking.
Experience with Active Directory and hardware troubleshooting.
Familiarity with SOTI or other Mobile Device Management (MDM) platforms is a plus.
Exposure to warehouse automation, PLCs, conveyors, or industrial systems is highly preferred.
Strong troubleshooting and customer support skills.
Ability to work independently in a fast-paced warehouse environment.

Responsibilities

Provide onsite IT support for warehouse operations and end users.
Troubleshoot and resolve hardware, software, and network issues.
Support Warehouse Management Systems (WMS) and assist with issue resolution and escalation.
Configure, deploy, and maintain RF scanners, handheld devices, mobile terminals, and industrial PCs.
Support barcode scanners, Zebra printers, label printers, and other warehouse hardware.
Configure and maintain mobile devices using MDM solutions (such as SOTI).
Troubleshoot Windows workstations and back-office computer equipment.
Support wireless connectivity for warehouse devices, access points, and mobile equipment.
Perform hardware installations, upgrades, repairs, and preventive maintenance.
Assist with warehouse automation systems, including basic PLC diagnostics and coordination with automation vendors or engineers.
Manage incidents and document resolutions using the Help Desk ticketing system.
Receive, inventory, deploy, and track IT assets.
Participate in warehouse IT projects, system upgrades, and technology rollouts.
Ensure compliance with IT security policies and malware prevention standards.
Provide support during system outages and critical warehouse incidents.