Warehouse Dock Coordinator

Sonwil Distribution Center Inc•Niagara Falls, NY

11h•$19 - $20•Onsite

About The Position

This position is responsible for managing the Warehouse dock and checking in drivers. Key responsibilities include order/load verification, managing dock door status, assigning doors, communicating with drivers, handling shipping documents (BOLs and packing slips), liaising with Customer Service Representatives (CSRs), answering phone calls, responding to emails, entering data into the Customer's ERP System, and ensuring trailer security. The role also involves performing other assignments as requested.

Requirements

High School Diploma or GED required
Customer service experience
Excellent verbal and written communication skills
Ability to multi-task
Problem analysis and problem-solving
Attention to detail and accuracy
Initiative
Basic PC skills and MS Office Suite (Excel, Word, Outlook)
Ability to work in fast-paced environment, independently and with team
Must wear safety boots/shoes
Must wear safety vest

Responsibilities

Provide exceptional customer service
Manage and check-in drivers efficiently and effectively
Obtain and maintain necessary records and track items such as inbounds, outbounds, BOLs, packing slips, schedules and orders
Perform data entry into Customer’s ERP System
Daily communication via telephone calls and emails to internal departments
Prioritize and multi-task client requests on a daily basis
Obtain and evaluate all relevant information to handle inquiries and complaints
Respond in a prompt and courteous manner to client requests
Manage yard and door traffic
Update arrival and departure times in Vision schedule
Secure trailers (inbounds/outbounds)
Remove glad lock from airline
Ensure the seal is applied to the trailer
Manage shipped paperwork and prepare for shipment to HQ
Follow all safety procedures and SOPs
Perform all other duties as assigned