Warehouse Department Supervisor- Night Shift

iHerb•Elgin, IL

10d•Onsite

About The Position

The Warehouse Department Supervisor will provide leadership and direction in a high volume outbound, B2C small parcel environment. This role involves supervising and coordinating activities of team members concerned with picking, packing, shipping, receiving, and fulfillment, specifically preparing items for same-day shipping nationally and internationally via expedited carrier services. The supervisor is responsible for maintaining a safe, effective, and orderly work environment, scheduling, continuous process improvement, and maintaining positive vendor relationships.

Requirements

Excellent organizational and managerial skills.
Excellent communication skills – written, oral, reading and understanding.
Ability to work extended hours and weekends.
Experience with Microsoft Office Suite Programs (i.e.: Microsoft Word, Excel) and Google Office.
Generally requires a minimum of three (3) to five (5) years of warehouse experience in an automated environment.
Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.
Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Nice To Haves

Bachelor’s Degree in Business Management or related field preferred, or a combination of education and equivalent work experience.

Responsibilities

Orders departmental supplies as needed.
Plan, schedule, and coordinate departmental activities to fulfill sales orders, meet inventory requirements, and deliver manufactured products in a timely fashion.
Issue written and oral instructions.
Study and standardize procedures to improve efficiency of team members.
Maintain harmony among team members and resolve grievances.
Confer with other managers outside of the distribution center to ensure coordination of other functions such as inventory management and quality assurance.
Maintain a safe and organized work environment.
Responsible for working with other departments to assist in resolving issues related to products and order fulfillment.
Responsible for improving and maintaining inventory accuracy.
Responsible for evaluating and planning labor for upcoming warehouse needs.
Engages in the typical responsibilities of a supervisor requiring evaluating, organizing, integrating and delegating.
Plans, directs and coordinates all day-to-day activities of the warehouse department in an organized, safe and sanitary work environment that is in compliance with the Company’s policies, OSHA and government regulations.
Monitors and manages all aspects of team member performance to include administering write-ups/counseling.
Contains and/or reduces cost and drives productivity within the department.
Cooperates in a cross-functional manner as a change agent with all departments within the Company.
Manages workflow to meet planned department productivity standards.
Train new or newly assigned team members in the proper methods and standard operating procedures of a job function.
Completes special projects as determined.