Warehouse Customer Service Specialist

Rexel•Mansfield, MA

38d•$19 - $21

About The Position

The Customer Service Specialist is responsible for delivering exceptional customer service to our internal and external customers. Responsible for answering calls, addressing customer and vendor questions and needs both in person and via email, processing orders, and other clerical duties as assigned.

Requirements

High School or GED - Required
Knowledge of AS400, Highjump or other Warehouse Management Systems(WMS) software
Ability to navigate, comprehend, and connect data from multiple operating systems
Excellent organization and time management skills, detailed oriented, able to prioritize in a multi-tasking environment and ability to work under pressure and adhere to specific deadlines
Strong analytical, troubleshooting, and problem-solving abilities
Demonstrated self-starter with resilient personal initiative and ability to work both independently, and within a team
Excellent computer skills demonstrated experience with Microsoft Office (Excel), automated order entry systems, and other internet-based tools
Proven experience in mining, analyzing, and reporting out on large data sets
Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty

Nice To Haves

Prior customer service experience in a Distribution Center or electrical distribution industry a plus
Certification to operate forklift, hand truck, pallet jack and other warehouse equipment preferred

Responsibilities

Behave consistently with the Company's Core Competencies, Polices, Procedures and focus on safety
Complete administrative duties including, but not limited to, resolving and processing accounts payables, answering emails, filing claims, purchasing office supplies, and managing various reports
Establish and maintain customer relationships with a wide variety of clients
Handle customer inquiries, process orders, and resolve customer issues promptly using root-cause analysis and data analytics
Manage and maintain internal communication between sales team and branch/distribution center staff
Consistently answer the telephone during business hours professionally, promptly, and courteously
Partner with accounts payable, receiving and purchasing to analyze and resolve purchase order variances
Coordinate special orders, last-minute shipping requests, and expediting any orders as necessary
Trace orders as required and notify customers of any activity concerning their merchandise
Research WMS (Warehouse Management System) transaction logs and/or hub alert system to correct or verify any outstanding issues
Other duties as assigned

Benefits

Medical, Dental, and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities - We like to promote from within