Customer Service Specialist

JCCC • Overland Park, KS

6d • $16 - $20

About The Position

Aid and support all aspects of Bookstore operations and maintain positive customer service to Bookstore staff, college faculty and staff members, students, and local patrons. Provide general Bookstore information and sales support, maintain the sales floor, handle customer inquiries and complaints, and operate a cash register.

Requirements

• Mid-level support role.
• Completes routine tasks under moderate supervision.
• Requires a High School Diploma and at least 1 year of related experience.
• To be considered for this position we will require an application, resume, and cover letter.
• Unofficial transcripts are required for all Adjunct faculty and Faculty positions.

Responsibilities

• Assist customers with purchases and perform cashiering duties.
• Stock shelves and create barcodes/shelf tags for merchandise.
• Answer general customer questions and de-escalate and resolve any complaints.
• Assist other Bookstore departments with special projects related to ordering, price checks, and inventory.
• Onboard and train new Bookstore clerks on Bookstore procedures.
• Process returns, exchanges, inner-account transfers, and technology purchase transactions.
• Duties and responsibilities, as required by business necessity, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
• Scheduling, shift assignments and work location may be changed at any time, as required by business necessity.

Benefits

• JCCC provides equal opportunities and equal access to all individuals and is an affirmative action employer.
• JCCC does not discriminate on the basis of sex, race, color, national origin, ancestry, disability, age, religion, marital status, parental status, military status, veteran status, sexual orientation, gender identity, genetic information or other factors that cannot be lawfully considered in its programs and activities, which includes employment and admissions, in accordance with Titles VI and VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Age Discrimination in Employment Act of 1967, the Age Discrimination Act of 1975, Executive Order 11246, Title IX of the Education Amendments of 1972, Section 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, the Vietnam Era Veteran’s Readjustment Assistance Act, the Jobs for Veterans Act of 2002, the Kansas Acts Against Discrimination and all other applicable civil rights and nondiscrimination laws.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED