Customer Service Specialist

TEKsystems • Makakilo, HI

5d • $24 - $28 • Onsite

About The Position

We are seeking a task-oriented Administrative Support Specialist to assist with a federally funded project focused on benefits eligibility processing. This role involves performing detailed administrative tasks to ensure accurate and timely handling of applications and related documentation. The ideal candidate is reliable, organized, and able to follow directions in a fast-paced environment.

Requirements

• Previous work experience with references who can speak to attendance and reliability.
• Strong ability to follow directions and complete tasks accurately.
• High school diploma or GED required; additional education preferred.
• Basic computer skills and familiarity with data entry systems.
• Ability to work independently and as part of a team.

Nice To Haves

• Experience in administrative support or mailroom operations.
• Familiarity with benefits programs or government processes.

Responsibilities

• Sort and process benefits redetermination packages in the mailroom.
• Open files, scan documents into the data system, and ensure clarity and accuracy.
• Attach cases to applications and populate required fields in the system.
• Update records to maintain continuity of benefits for eligible individuals.
• Assist with additional administrative procedures as needed.
• Maintain confidentiality and accuracy in all tasks.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees