Customer Service Specialist

Moser's•Ashland, MO

13d•Onsite

About The Position

The Customer Service Specialist will lead and support front-end store operations, ensuring a seamless and positive customer experience. This role involves guiding the customer service team, managing operational efficiency—including self check-out, cash handling, and sales floor productivity—while solving problems quickly and effectively. The ideal candidate is methodical, engaging, and friendly, with exceptional communication skills, leadership ability, and a proven track record as a high performer. They will serve as a key point of contact for customer inquiries, issue resolution, and operational improvements.

Requirements

Strong communication and interpersonal skills.
Proven leadership and problem-solving abilities.
Ability to think quickly and make sound decisions in a fast-paced environment.
Experience in operations management, including cash handling and productivity oversight.
Friendly, engaging, and customer-focused demeanor.
High attention to detail and methodical approach to tasks.
Proficiency with Microsoft Office programs and email (Outlook).
Ability to work both independently and as part of a team.
Ability to work a flexible schedule, including evenings, nights, weekends, and overtime as needed.

Responsibilities

Lead and support front-end store operations, including self check-out and sales floor productivity.
Assist customers with inquiries, purchases, returns, and exchanges.
Ensure operational excellence in cash handling procedures.
Monitor and address customer feedback promptly and professionally.
Train, mentor, and motivate front-end team members to achieve performance goals.
Promote store loyalty programs and customer engagement initiatives.
Maintain a clean, organized, and welcoming store environment.
Collaborate with management to implement operational improvements.
Ensure compliance with store policies and operational standards.
Perform all other duties as assigned.