Customer Service Specialist

BeMobile•Grand Forks, ND

18d•Remote

About The Position

Are you a people-focused professional with a passion for delivering exceptional customer experiences? BeMobile is seeking a BeHive Specialist to join our Call Center team! In this role, you’ll play a vital part in supporting our retail stores by driving customer outreach, generating traffic, and providing top-tier service. As the voice of BeMobile, you’ll build meaningful connections, solve customer needs, and help create the outstanding experiences we’re known for. This is a work-from-home position with certain geographic eligibility requirements.

Requirements

1-2 years of Retail or Wireless experience or relevant experience
Excellent communication, collaboration, and interpersonal skills.
Exceptional time management skills.
Must be able to manage multiple tasks with proper attention to detail in each task.
Must be comfortable on the phone, doing customer outreach, and providing customer service support.
Must have a reputation for exceeding expectations without constant oversight.
Demonstrate dependability, punctuality, attention to detail, professionalism, teamwork, and the ability to work remotely or independently while maintaining high performance standards.

Nice To Haves

1-2 years of call center or customer outreach experience preferred

Responsibilities

Inbound Customer Support: Handle incoming customer inquiries, objections, and complaints across multiple communication channels. Provide solutions, escalate issues when necessary, and build trust through positive, professional interactions.
Outbound Customer Outreach: Initiate calls to prospects and existing customers, present products or services, highlight features and benefits, and close sales. Stay organized with follow-ups to maximize conversions and exceed monthly targets.
Lead Development & Management: Generate and maintain leads from campaigns, track interactions, and update all information accurately in communication platforms to ensure smooth and efficient sales processes.
Professional Collaboration: Communicate effectively with your team and support retail locations to meet targets. Share insights, trends, and feedback to improve the customer experience across the organization.
Exceed Customer Expectations: Go above and beyond in every interaction, overdelivering on issue resolution, following up proactively, and finding ways to make customers’ lives easier while supporting sales goals.