Customer Service Specialist
About The Position
Are you a supply chain-savvy problem solver who takes pride in accuracy, responsiveness, and delivering exceptional service? As a Customer Service Specialist, you’ll play a key role in supporting both internal teams and external customers throughout the full order process. This role is ideal for someone who thrives in a fast-paced environment, pays close attention to the details, and approaches every challenge with a solutions-first mindset. You’ll ensure orders flow smoothly, troubleshoot issues before they impact the customer, and build strong relationships that support our long-term business success. Please Note: This role is primarily office-based. After 90 days, you’ll have the opportunity to work from home up to 1-2 days per week. Why Join Us? 📦 Make a Real Difference – Support vital order management, delivery performance and product accuracy across our customer base. 🔗 Be the Bridge – Collaborate with our Sales, Operations and Supply Chain teams to ensure a smooth customer journey from order to invoice. 🧠 Sharpen Your Expertise – Gain hands-on experience with SAP, expand your product knowledge and learn the intricacies of our growing business. 🚀 Grow Your Career – Be part of a team that values cross-training, continuous improvement and internal mobility.
Requirements
- 3-5 years of customer service experience (order management or related field preferred).
- Associate degree or higher preferred (or equivalent experience).
- Familiarity with SAP is a big plus.
- High attention to detail.
- Understanding of supply chain or logistics operations is beneficial.
- Strong Microsoft Office skills (Excel, Outlook, Word, PowerPoint).
- Excellent communication, adaptability and problem-solving abilities.
Nice To Haves
- Industry experience in mining, refineries, agriculture, or bulk liquid shipments is a plus.
Responsibilities
- Manage customer orders via phone, email and fax using Microsoft Products & SAP.
- Maintain and invoice orders post-shipment, process pricing changes and update customer master data.
- Respond to customer inquiries, troubleshoot delivery or product concerns, and provide timely resolutions.
- Partner with internal departments (Sales, Operations, Transportation) to deliver exceptional service and order accuracy.
- Support month-end close and related reporting or administrative tasks in collaboration with Shared Services.
- Participate in cross-training and continuous improvement of department systems and processes.
- Assist with training and onboarding of new team members as needed.
- Maintain professionalism in a fast-paced office environment with occasional extended hours or weekend work.
Benefits
- Medical-Dental-Vision-Prescription (Low employee premiums!)
- 401(k) plan with dollar-for-dollar matching up to the first 5% of employee contribution
- 401(k) company retirement contribution at year-end, equal to 4% of annual base salary
- Short-term incentive awards based on measured performance criteria
- Life Insurance (2x annual base salary)
- Paid vacation and sick time, and 10 paid holidays per year
- Tuition Reimbursement: Up to $5,000 per calendar year (non-taxable)
- Adoption Assistance: Up to $7,500 in reimbursement assistance
- Paid maternity and parental time off
- Business Travel Life & Accident Insurance
- Flexible Spending Account
- Telemedicine program for you and your dependents
- Long-Term Disability insurance
- Company referral program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
