Customer Service Specialist

Big Time Pest Control•Anderson, CA

About The Position

Every person here is sooo supportive and uplifting. Owners and management provide all the resources and tools that employees need to be successful so nobody is left to struggle alone. It truly feels like a family. And I love how there’s always new things to learn. Even people who have been here for 5+ years say how they learned something new and that’s exciting! I also like how the staff does things together outside of work to connect and that there are real rewards for accomplishments and dedication to the team goals!" - ~ Employee Feedback 2023 Big Time Pest Control is BOOMING and we are very excited to be adding another phenomenal team member to grow our current DYNAMIC DUO to a POWER TRO in our Pest Control Department. We have an amazing group of vibrant, hard working people here in the office, and we are thrilled to add another vibrant person to our group. We work together to provide remarkable customer service for our customers and ensure they love Big Time Pest Control! Our Specialist will… First person customers will speak with via phone, text or email - you will be the super hero to happily resolve customer concerns and requests! Answer incoming calls and making outbound calls to customers to schedule, confirm and follow up on service appointments. Lead with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help the company maintain and grow customers. Monitor, update and maintain customer databases with accurate customer information including call details, payments, and other information. Work in a fast paced, supportive & lively atmosphere. Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules— don’t worry, we will train you!

Requirements

Outgoing personality - answer the phone with a smile!
Contribute to an enthusiastic work environment
Team player with a desire to learn new software and skills
High School diploma or equivalent
Amazing customer service talents
Typing and 10-key ability
Experience with multi-tasking organization
Effective communication and interpersonal skills
Self-starter who can work independently
A team member that can be counted on
Pass pre-employment screenings and drug test required.

Responsibilities

First person customers will speak with via phone, text or email - you will be the super hero to happily resolve customer concerns and requests!
Answer incoming calls and making outbound calls to customers to schedule, confirm and follow up on service appointments.
Lead with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help the company maintain and grow customers.
Monitor, update and maintain customer databases with accurate customer information including call details, payments, and other information.
Work in a fast paced, supportive & lively atmosphere.
Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules