Customer Service Specialist
About The Position
TEKsystems is hiring a Customer Service Specialist to work ON SITE for a Manufacturing client based in Bridgeport, NJ. These positions would take place 100% on site and would offer the opportunity to work from home 1 day a week in the future! Job Description - Accept new orders, reorders, or issues- majority of orders are over email - Assist customers who ordered products with any questions, updates, follow ups - Assisting customer with installing, operating and commissioning new products and troubleshooting parts/equipment issues over the phone - Work with the engineering department to ensure communication in meeting customers' needs when issues are escalated - Work with production department to coordinate the release of orders, expediting, and checking for parts shortages and coordinating the arrival of purchased parts - Work with inventory and purchasing departments coordinating the proper allocation and procurement of parts - Edit orders accurately for input into SAP database and complete necessary documentation These positions are in high demand. If interested, please apply with your most up to date resume and a recruiter will contact you as soon as possible! Looking forward to connecting!
Requirements
- Customer Service and/or sales support
- Microsoft skills
- Attention to detail
- Strong communication skills
- Ability to understand technical ability
Nice To Haves
- Data Entry/Order processing
- ERP experience
Responsibilities
- Accept new orders, reorders, or issues- majority of orders are over email
- Assist customers who ordered products with any questions, updates, follow ups
- Assisting customer with installing, operating and commissioning new products and troubleshooting parts/equipment issues over the phone
- Work with the engineering department to ensure communication in meeting customers' needs when issues are escalated
- Work with production department to coordinate the release of orders, expediting, and checking for parts shortages and coordinating the arrival of purchased parts
- Work with inventory and purchasing departments coordinating the proper allocation and procurement of parts
- Edit orders accurately for input into SAP database and complete necessary documentation
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
