Customer Service Specialist

Masco • Indianapolis, IN

11d • $21 - $32

About The Position

At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence. Your role at Delta Faucet: Are you passionate about building relationships, solving problems, and driving continuous improvement? Do you thrive in a fast-paced environment where proactive thinking and creative solutions make a real impact? If so, Delta Faucet Company invites you to join our Customer Service team as a Customer Service Specialist. In this role, you’ll be the trusted partner for our customers—delivering exceptional service, identifying opportunities for improvement, and helping shape the future of customer experience.

Requirements

• Education: Bachelor’s degree preferred (or equivalent experience).
• Experience: Minimum 2 years in customer service or a related role.
• Strong problem-solving skills and ability to make sound business decisions.
• Proficiency with Microsoft Office; SAP experience and knowledge of Delta Faucet products are a plus.
• Ability to thrive in a dynamic environment, balancing multiple tasks with accuracy and urgency.

Nice To Haves

• SAP experience
• Knowledge of Delta Faucet products

Responsibilities

• Serve as a key point of contact for customers via phone and email, providing timely and effective solutions.
• Review daily reports and take action to ensure accuracy and efficiency.
• Process customer orders with precision and speed.
• Collaborate across departments—including Sales, Agencies, and Operations—to deliver seamless service.
• Maintain a high standard of responsiveness and professionalism, ensuring quick turnaround times.
• Identify process improvement opportunities to enhance efficiency and elevate service levels.
• Manage multiple priorities while maintaining accuracy and meeting deadlines.

Benefits

• Culture: Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross-company.
• Social Impact: Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees