Warehouse Customer Service
About The Position
Your Responsibilities: Support and resolve customer issues, including shipment tracking, credits, and product availability Review sales orders and correct, keep records of completed work Accountable for all aspects of order processing including customer orders purchase orders, receiving, and production of shipping documents Handle packing and shipping Answer incoming phone calls Assist with customer orders Skills and Qualifications: High school diploma or general education degree (GED); or equivalent combination of education and experience A positive attitude is an absolute requirement Empathy and understanding while assisting customers with orders over the phone Relate and align all duties, customer interactions, and other activities to an underlying business purpose Excellent customer service skills and be able to communicate clearly and effectively Resourceful and skilled in problem-solving Superior organization skills and the ability to manage multiple tasks simultaneously and be able to prioritize deadlines Detailed and process-oriented and possess critical thinking skills Proficient with computers, Facebook, and MS Excel, and comfortable learning other computer programs/systems Benefits: Medical, Dental, Vision, 401k, Tuition Assistance Program, Employee Assistance Program, and more!
Requirements
- High school diploma or general education degree (GED); or equivalent combination of education and experience
- A positive attitude is an absolute requirement
- Empathy and understanding while assisting customers with orders over the phone
- Relate and align all duties, customer interactions, and other activities to an underlying business purpose
- Excellent customer service skills and be able to communicate clearly and effectively
- Resourceful and skilled in problem-solving
- Superior organization skills and the ability to manage multiple tasks simultaneously and be able to prioritize deadlines
- Detailed and process-oriented and possess critical thinking skills
- Proficient with computers, Facebook, and MS Excel, and comfortable learning other computer programs/systems
Responsibilities
- Support and resolve customer issues, including shipment tracking, credits, and product availability
- Review sales orders and correct, keep records of completed work
- Accountable for all aspects of order processing including customer orders purchase orders, receiving, and production of shipping documents
- Handle packing and shipping
- Answer incoming phone calls
- Assist with customer orders
Benefits
- Medical
- Dental
- Vision
- 401k
- Tuition Assistance Program
- Employee Assistance Program
- and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
