Customer Service - Drive Thru - Warehouse

Hingham Lumber Company•Cohasset, MA

About The Position

JOB OVERVIEW Work with builders, remodelers and homeowners assisting in the loading and selection of products to fit their need. Seek to maintain long-standing relationships with current customer base and identify new opportunities.

Requirements

Must be able to lift to 100 lbs.
Professional appearance
Excellent communication and customer service skills
Strong listening and interpersonal skills
Strong work ethic
Promotes teamwork within the organization
Work independently and resourcefully
Minimum high school education and/or GED equivalent
Minimum 2 years’ experience in similar position

Responsibilities

Assist customers correctly chose products, locate, and load safely onto/into vehicle
Make simple cuts of material per customer specification all other cuts are brought to shop for assistance
Manually restock material to maintain proper level of stock. Notify drive thru supervisor when levels are getting low and back stock is needed from location requiring forklift
Continually seek to learn about new products and improve selling skills. Attend vendor and outside sourced training seminars to sharpen skills. Remain well informed about industry shifts through vendors, customers and/or trade magazines.
Share knowledge of new products, pricing or customer needs to department heads and team members
If necessary, check out customers at security gate to ensure they have the correct quantity and product on vehicle.
Maintain a clean work area
Exercise the ability to balance the workload while continuing to help prioritize walk in customers and phone calls.
Maintain a positive team player attitude and act as a mentor to other in your department and throughout the organization
Always us best judgement thinking of what is best for you team members as well as the company and when in doubt ask supervisor or another team member for assistance
If information is not at hand, do everything withing your power to assure customer you will find the correct information and in a reasonable amount of time and if phone call needed, notify supervisor to contact customer
Handle customer complaints quickly and call on your department head to work out best solutions together.
Flat stack products, sweep, dispose of trash, keep area clean.
Refill Propane tanks and the use of cardboard baler using all safety protocols
When needed assist drivers in unloading material at job sites.
Come prepared to work each day with tape measure, knife, pencil, work boots
Other duties as instructed by management