Warehouse Customer Service Representative

Operations Opportunities with ODW Logistics • Romeoville, IL

8d • Onsite

About The Position

ODW Logistics is a people-focused and customer-driven top 50 third-party logistics (3PL) provider. ODW Logistics is passionate group of team members who are committed to the growth of our company while living our core values of Respect-Trust-Team-Opportunity.

Requirements

• 1-2 years of customer service or related work.
• Microsoft Office software, data entry, and internet application experience.
• High School graduate or equivalent.
• Warehouse Management System (AS400) experience.

Responsibilities

• Processes and monitors shipping and receiving transactions and documentation, including, but not limited to receipts, bills of lading, orders, confirming shipments for specific customers to ensure timeliness and accuracy
• Communicates effectively with transportation, OFR, management, co-workers, and customers choosing the proper media (phone, email, face-to-face)
• Manages customer information using Warehouse Management System and Microsoft Office Products and generates reports for customers per their requirements
• Monitors damaged and/or on-hold product and notifies vendors and works with OFRs.
• Works continuously to exceed customer expectations by: Responding promptly to customer inquiries, Handling all situations to establish win-win outcomes in the best interests of customers and the organization, Building and maintaining long-term relationships with internal and external customers, Organizing workflow to exceed customers’ timeframes, Obtaining and evaluating all relevant information to handle product and service inquiries, Developing and sustaining an intimate knowledge of customer systems, expectations, and requirements and anticipating customers’ needs
• Provides suggestions for continuous improvement
• Researches, resolves, and communicates customer, inventory, order and inbounds discrepancies
• Prepares hazardous and international documents.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED