Warehouse Customer Service Representative

Camrett Logistics • Wytheville, VA

3d • Onsite

About The Position

Camrett Logistics is hiring a Warehouse Customer Service Representative at our DK facility in Wytheville, VA. In this role, you’ll be the connection between our customers and warehouse operations—helping keep information accurate, communication moving, and freight flowing. The Customer Service Representative (CRS) is directly responsible for planning, organizing, and directing the activities of programs within a specific Camrett site. He or she will be directly responsible for supervising the unloading, loading, data collecting, data distribution, and potentially the transportation of products from specific warehouse programs. This person will be the first person point of contact for our external customer.

Requirements

• Job requires being careful about detail and thorough in completing tasks.
• Job requires being pleasant with others on the job and displaying a good natured, cooperative attitude.
• Job requires being honest and ethical.
• Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Job requires being open to change (positive or negative) and to considerable variety in the workplace.
• Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
• Job requires teamwork.
• Job requires analyzing information and using logic to address work related issues and problems.
• Job requires willingness to take on responsibilities and challenges.
• Job requires a willingness to lead, take charge, and offer opinions and direction.
• Job requires creativity and alternative thinking to develop new ideas for and answers to work related problems.
• Observing, receiving, and otherwise obtaining information from all relevant sources.
• Using computers and computer systems set up functions, enter data, or process information.
• Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Analyzing information and evaluating results to choose the best solution and solve problems.
• Keeping up-to-date technically and applying new knowledge to your job.
• Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Translating or explaining what information means and how it can be used.
• Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
• 2 year college degree or 4 years of related job experience.
• Microsoft Office (MS Outlook email, MS Word, MS Excel).
• Internet.
• Excellent Communications Skills.
• Excellent Customer Relations Skills.
• Ability to listen and follow instructions.
• Ability to prioritize.
• Must be able to provide forms of ID as required by the I-9 form for evidence of eligibility to work in the United States.

Nice To Haves

• Warehouse Management System Software/Program.
• Transportation Management System Software/Program.
• Forklift Certification.
• Pallet Jack Certification.
• Work authorization/security clearance requirements.

Responsibilities

• Supervising the unloading, loading, data collecting, data distribution, and potentially the transportation of products from specific warehouse programs.
• Discuss goods or services information with customers.
• Respond to customer problems or complaints.
• Provide notifications to customers.
• Coordinate operational activities.
• Set operational/production goals.
• Maintain inventory accuracy above industry standard.
• Research unpaid or short paid invoices, and contact customer for payment.
• Maintain a safe, clean work environment, following all rules and policies.
• Other activities/tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree