Warehouse Customer Service Rep (CSR) - Weekend Shift

Sunland Logistics Solutions, Inc.•Tuscaloosa, AL

5d•$18 - $20•Onsite

About The Position

Sunland, founded in 1982, is a national third-party logistics company that emphasizes its people and culture. The Leadership Team is committed to investing in employees and maintaining a positive culture guided by company values. This role is a Warehouse Customer Service Representative (CSR) responsible for entering, auditing, and completing inbound/outbound paperwork and data entry, as well as learning product and scanner processes. The shift for this position is Wednesday-Friday from 7am-3:30pm and Saturday-Sunday from 6am-2:30pm.

Requirements

Excellent customer service skills
Ability to read and interpret documents such as invoices, pick tickets, customer orders, procedure manuals and requisitions
Ability to calculate figures and amounts
Excellent verbal, written and interpersonal communication skills
Ability to work in a team environment
Microsoft Office Package
A high school diploma or equivalent is required.
Three years or more of related work experience in customer service, preferably 3rd party logistics or equivalent combination of education and experience.

Responsibilities

Manage inventory control and quality assurance for customer products.
Establish rapport with customers regarding service failures or any other concerns.
Exercise discretion in inventory situations to ensure orders are shipped completed.
Directs workflow of orders to traffic and operations departments for timely shipment.
Handle all billing and collection issues.
Performs other related duties as assigned.