Warehouse Customer Service Rep (CSR)

Sunland Logistics Solutions, Inc.•Tuscaloosa, AL

4d•Onsite

About The Position

Sunland, a national third-party logistics company founded in 1982, emphasizes its people and culture as key strengths. The company is committed to investing in its employees and maintaining a positive, continuous improvement culture guided by its core values. This role is responsible for entering, auditing, and completing inbound/outbound paperwork and data entry, as well as learning product and scanner processes. The shift for this position is Monday to Friday, 7:00 AM to 3:30 PM.

Requirements

Excellent customer service skills
Ability to read and interpret documents such as invoices, pick tickets, customer orders, procedure manuals and requisitions
Ability to calculate figures and amounts
Excellent verbal, written and interpersonal communication skills
Ability to work in a team environment
Microsoft Office Package

Nice To Haves

Three years or more of related work experience in customer service, preferably 3rd party logistics or equivalent combination of education and experience.

Responsibilities

Manage inventory control and quality assurance for customer products.
Establish rapport with customers regarding service failures or any other concerns.
Exercise discretion in inventory situations to ensure orders are shipped completed.
Directs workflow of orders to traffic and operations departments for timely shipment.
Handle all billing and collection issues.
Performs other related duties as assigned.