Warehouse Customer Service Associate

Heilind Electronics • Mentor, OH

3d

About The Position

The Warehouse Customer Service Associate is the primary resource for sales teams addressing customer-order and shipment issues originating in the warehouse. The role supports customer service and warehouse shipping activities, maintains shipment records and vendor certifications, and helps ensure efficient, safe, and quality-compliant operations. Compensation is $18.50 per hour, based on experience.

The position requires a high school diploma or equivalent. Up to six months of warehouse associate experience is preferred but not required. The role requires basic math, computer, communication, organizational, and problem-solving skills, along with the ability to work independently and as part of a fast-paced team. Because the position involves access to information or hardware subject to ITAR, the employee must meet ITAR's definition of a U.S. Person.

Work takes place in a warehouse with usually moderate noise and exposure to large moving equipment, including motorized pallet jacks, forklifts, lift trucks, and conveyor belts. Occasional exposure to toxic or caustic chemicals is noted. The role also has physical requirements including mobility and the ability to lift, carry, push, and pull materials weighing up to 50 pounds, with heavier weights handled using proper equipment.

Requirements

• High school diploma or equivalent.
• Must qualify as a U.S. Person under ITAR: a U.S. citizen, U.S. permanent resident, political asylee, or refugee.
• Proficient in basic math skills, including addition, subtraction, multiplication, and division using whole numbers, common fractions, and decimals.
• Knowledge of correct spelling, grammar, and punctuation.
• Basic computer skills, including Microsoft Outlook and Excel.
• Ability to read and interpret documents such as customer routing guides and customer requirements.
• Ability to write simple correspondence.
• Ability to use electronic devices such as barcode scanners for material pulling and put-away.
• Good interpersonal and communication skills.
• Problem-solving ability and a team-oriented approach.
• Good organizational and time-management skills, attention to detail, adaptability, and dependability.
• Ability to learn and perform multiple tasks in a fast-paced team environment, and to work independently and safely.
• Ability to meet the stated physical requirements, including lifting, carrying, pushing, and pulling materials and objects weighing up to 50 pounds, and handling heavier weights with proper equipment.

Nice To Haves

• Up to six months of warehouse associate experience; preferred but not required.

Responsibilities

• Assist sales groups with customer-reported issues.
• Direct phone calls to appropriate departments and contacts.
• Answer emails, system messages, and phone calls.
• Assist with shipping international and domestic shipments.
• Track outgoing customer shipments.
• Process reports to ensure same-day shipments and activities remain up to date.
• Update and maintain manufacturer certifications from various vendors.
• Work efficiently while minimizing waste.
• Pursue continuous improvement through training and process improvement.
• Comply with applicable elements of the Company's Quality Management System.
• Maintain a clean, safe, and organized work area.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED