Warehouse Customer Service Analyst (Bi-Lingual Korean & English Required)

CJ Logistics•Bloomington, CA

5d•Onsite

About The Position

CJ Logistics is seeking a Customer Analyst to support service excellence by turning data into action, strengthening customer relationships, and helping operations deliver on expectations every day. In this high-impact role, you'll work closely with customers and internal teams to align service expectations with operational execution. You'll analyze performance trends, support major customer initiatives, provide meaningful reporting, and help identify opportunities to improve service while reducing costs. This role offers opportunities to analyze, influence, and drive measurable results within a collaborative team that values accountability and continuous improvement.

Requirements

3+ years of experience in transportation, logistics, customer service, or a related service-focused role.
Bi-Lingual proficiency in Korean and English required.
Strong proficiency in Microsoft Excel and experience with other Microsoft Office applications.
Proven ability to analyze data, identify trends, and communicate actionable recommendations.
Strong organizational, time-management, problem-solving, and communication skills.
The ability to work effectively independently and in a team environment.
Experience interacting with customers and cross-functional internal teams in a fast-paced environment.
Experience with TMS (Transportation Management Systems).
Experience with WMS, JDA, SAP, Oracle, or similar systems.
Experience in a fast-paced logistics or supply chain environment.

Nice To Haves

A Bachelor's degree in Business, Supply Chain, or a related field is preferred, or equivalent relevant experience.

Responsibilities

Identify service improvement opportunities by reviewing customer feedback, delivery performance, volume trends, and key service metrics.
Analyze carrier, consignee, and operational performance using standard CJ Logistics reporting tools to highlight risks and opportunities.
Respond to customer requests in a timely and professional manner, providing data, updates, and issue support as needed.
Help coordinate customer promotions, major events, and new initiatives to ensure service requirements are clearly understood and successfully executed.
Prepare for customer meetings, maintain action item trackers, and provide updates on commitments, timelines, and open issues.
Partner with warehouse teams, customer manufacturing contacts, and internal stakeholders to support volume expectations and service performance.
Deliver accurate, actionable reporting and insights to internal and external stakeholders, including performance results and operational impacts.
Assist with invoicing processes and help ensure billing and service documentation are accurate and aligned with contractual requirements.
Stay informed on industry trends and best practices, complete required training, and contribute to process improvement efforts.