Warehouse Coordinator

Crescent•Cincinnati, OH

3h•Onsite

About The Position

The Warehouse Coordinator is responsible for warehouse and system activities in designated areas. This role involves working directly with customer representatives to ensure activities are completed on time with expected levels of productivity, quality, and safety. The coordinator works effectively and cooperatively with site leadership and customers, and is responsible for coordinating and maintaining the supply of shipping materials and office supplies to support department needs. Compliance with OSHA, SDS, ISO, and SQF program requirements is essential. As a key leader, the operations lead will support the Business in operating as outlined in the Crescent Way and 3P’s (Purpose, Process, People), while building on a culture of Doing It Right, Doing It Safe, and Doing It Well.

Requirements

Basic Math and Reading Skills
The ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages.
Self-driven to continually monitor the production line and make the decision necessary to improve the work flow and output (Decision Making).
The ability to communicate with facts, to balance talking with listening, to use communication to inspire People to achieve results (Communication Skills).
Being self-motivated and motived by achieving set targets while continually seeking out opportunities to eliminate waste. Ability to accept and embrace change (Motivation).
Determining how information fits together and how the information relates to production efficiency (Information Process).
The ability to break a problem down into steps and produce a logical timely solution (Problem Solving).
The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day (Time Management).
Customer Systems (CAS, Pack Shop System, Oracle)
Nulogy and QCloud (if required)
Shipping Services (FedEx,UPS, DHL, etc.)
Kronos Self Service
Microsoft Office
1-year customer service/ inventory/ warehouse experience
Highschool or Equivalent
Must be able to write, read, speak and understand English to operate safely and efficiently.
Computer literate
Detail oriented
Logical problem solver
Extremely accurate
Basic mathematics
Analytical
Good interpersonal skills
Strong writing and verbal communication skills
Basic to intermediate knowledge of MS Office and comfortable learning new technology systems as needed
Ability to work flexible hours

Nice To Haves

2-year customer service/quality/ warehouse experience
Understand warehouse and quality control methods
intermediate knowledge of MS Office- Excel
Strong detail-oriented and resourceful mindset
Forklift Operator experience

Responsibilities

Read and understand the Crescent Safety Playbook – Doing It Safe.
Ensure Safe and well-maintained work environment and conditions throughout all work spaces, facility and surrounding areas.
Actively participate in Safety Committee activities and initiatives and champion and engage all staff and people in cultivating and promoting a Safety-First Culture.
Read and understand the Crescent Way.
Act as a liaison to shipping/warehouse people ensuring all order requirements are successfully communicated.
Maintain a good working relationship with customers by responding to all inquiries/complaints, shipments, inventory counts etc., in a courteous and efficient manner.
Positively contribute to a team environment by mutually respecting each other.
Ensure all customer touch points and communications are positive.
Provide individual performance insights to leadership team for assessments and coaching.
Support coaching, counseling and corrective action activities with leadership.
Understand and implement Crescent policies and procedures.
Train all Crescent People on proper policies and procedures.
Utilizes cross training to maximize site productivity as well as progress Crescent People.
Ensure that Customer expectations are met on a consistent basis.
Encourage good working conditions and provide positive motivation for all Crescent People.
Maintain productivity standards as dictated by department KPIs and goals.
Maintain a good knowledge of all Crescent supplies always maintaining proper stock levels.
Use of Microsoft Office application to communicate daily task, KPIs, conduct daily business, and all other key reporting indicators.
Working with other departments and utilize tools and resources to drive a lean culture.
Leading projects to eliminate waste and defects within the department.
Execute quality management of material through controlling customer hardware and proper execution of QEMs.
Ensure proper documentation is kept and maintained of processes and procedure including but not limited to, job aids, work instructions, and non-conformance documents.
Utilize account tools and ERP system to act quickly and execute QEM management in a timely manner.
Assist with ISO program management.
Assist with FOD and parts awareness training.
Maintain files for Quality Event Management.
Maintain a clean and orderly work area.
Inspect all paperwork to identify reason for returns or shipments.
Log non-conforming parts when applicable.
Ensure current and accurate inventory control for each account.
Complete cycle counts, bin audits, and bin maintenance when requested.
Ensure Inventory accuracy goals of account are met.
Be able to report out on Inventory metrics and speak to open action items.
Respond promptly to client requests via phone or email in a professional, courteous manner.
Maintain on time deliver and/or days in process targets.
Perform bin audits and cycle counts on quality escape research.
Process customer quality requests.
Process shipping document amendments and kit matrices upon request.
Foster Crescent excellence by cultivating teamwork.
Effectively communicate directly to customers all aspects of quality issues.
Maintain a good working relationship with customers.
Operate with a reporting system/tools ensuring the complete integrity of all data.
Improve organizational efficiency and waste reduction through (CI) Continuous Improvement.
Perform other job-related duties as assigned