Warehouse Coordinator - Day

Arhaus•Hutchins, TX

About The Position

The Warehouse Coordinator supports the tracking and updating of domestic transportation shipments. The role updates systems and reports with tracking information, ensures trucks en route have transmitted Advanced Order Files (AOF) and subsequent EDI 215/214 messages, and processes order drops for providers not set up with the AOF 215/214 process. After third-party logistics trucks leave the warehouse, the coordinator reviews transmitted orders to verify that the hub received them without error. As directed, the coordinator communicates with the warehouse, regional team, and carriers to obtain updates and provide shipment status information. The role requires adaptability, effective multitasking and prioritization, proficiency navigating systems and spreadsheets, collaborative working relationships, customer focus, initiative, integrity, and accountability. The coordinator performs tasks using a computer and telephone daily, completes repetitive processing steps, maintains customer confidentiality, and is expected to maintain consistent, regular scheduled attendance. Other duties may be assigned.

Requirements

High school diploma.
Proficiency with Microsoft Office and the ability to use computer programs and learn new functions or tasks.
Understanding of general warehousing and distribution practices, including order processing, picking, and shipping processes and procedures.
Strong written and verbal communication skills.
Ability to adapt to change, multitask, and manage priorities effectively.
Ability to use systems, spreadsheets, and tools to provide visibility and updates.
Ability to build respectful and effective working relationships and collaborate toward common goals.
Commitment to meeting or exceeding internal and external customer expectations.
Initiative, integrity, honesty, and accountability.
Willingness to adapt to change and remain open to training.
Consistent, regular scheduled attendance.
Ability to perform the essential duties with or without reasonable accommodation.

Nice To Haves

College degree.
Some customer service and call center experience.
Valid driver's license.

Responsibilities

Track trucks with transportation carriers.
Submit and monitor all AOF 215 transmissions to hubs.
Monitor and track outbound trucks for on-time arrival at hubs.
Monitor the on-time delivery of store transfers to hubs daily.
Report potential late arrivals to OM/AOMs.
Update systems and reports with shipment tracking information.
Ensure trucks en route have transmitted Advanced Order Files and subsequent EDI 215/214 messages, and process order drops for providers not set up with the AOF 215/214 process.
Review orders transmitted to hubs after 3PL trucks leave the warehouse to ensure they were received without error.
Communicate with warehouse staff, the regional team, and carriers to obtain and provide shipment updates.
Maintain confidentiality of customer information.