Warehouse Coordinator IV

Yusen Logistics•Compton, CA

21h

About The Position

The Warehouse Coordinator IV provides support to the operation manager and helps coordinate training and development for warehouse coordinators in operational requirements specified by customers. The role coordinates records from drayage carriers, prepares reports, communicates operational data to customers and internal departments, and plans dock activities with dock management. It supports internal and external vendors, customers, and operations. The position develops and analyzes service data and specifications, promotes training related to service quality and reliability, responds to customer inquiries, and updates daily performance goals with dock supervisors. It analyzes labor needs, follows up on operational shortfalls, monitors priority container arrivals, and coordinates daily drayage forecasts and vessel assignments with drayage partners, port authorities, terminal operators, and customers. It also analyzes reports and freight movements, prepares monthly summaries for leadership, and participates in customer and facility production calls. Additional duties may include reviewing work for compliance with procedures, investigating errors and customer complaints, processing U.S. Customs documentation, managing freight claims and related mitigation, conducting OS&D analysis and freight integrity training, estimating special project quotes, reporting project progress, and supporting freight receipt, allocation, loadslips, and production coordination. The role maintains access to system reports for research and customer compliance. Duties may change at management’s direction.

Requirements

High school diploma or GED.
Three to five years of experience in warehouse, logistics, terminal operations, or a related field, or an equivalent combination of education and experience.
Experienced user of Microsoft Access, Excel, and Outlook.
Knowledge of local harbor procedures and drayage carrier procedures.
Excellent customer service skills and ability to learn extensive information while working with a variety of people.
Strong organizational and time-management skills, including the ability to manage multiple priorities.
Integrity, ethical conduct, and commitment to organizational values.
Ability to demonstrate problem solving and decision making, accountability and responsibility, communication, collaboration and teamwork, and customer focus.
Ability to read, analyze, and interpret verbal and written requests and directions.
Ability to write clear and concise letters, memos, emails, and other documentation.
Ability to present oneself cooperatively and professionally when meeting internal and external customers and vendors.
Ability to work cooperatively with others and complete assigned tasks and projects in a timely manner.

Nice To Haves

Associate degree preferred.

Responsibilities

Develop and analyze data and service specifications to establish service quality and reliability standards.
Organize training activities related to service quality and reliability, and respond to customer inquiries.
Develop and update daily performance shift goals for dock supervisors; analyze labor needs and follow up on operational shortfalls.
Coordinate and monitor priority container arrivals with dock supervisors.
Establish daily drayage forecasts and vessel assignments, coordinating with drayage partners, port authorities, terminal operators, and customers to achieve daily and weekly goals.
Maintain contact with carriers to collect daily performance data.
Analyze and cross-reference reports and coordinate with customer service and other staff to ensure customer goods are moved properly.
Prepare monthly summary reports for facility and company leadership.
Participate in weekly customer production calls and daily production status discussions with facility leadership.
Examine work for accuracy and conformance to policies and procedures.
Investigate errors and address customer quality complaints with the operation manager.
Process U.S. Customs documentation as needed, including forms such as 3461, PTT, 3499, and 300, MDR, and warehouse entries.
Manage freight claims by researching damages and shortages and providing feedback to operations and customers.
Mitigate claims, process credit memos, and provide supporting documentation.
Provide claims, damages, and shortage reports and measurements to the operation manager.
Conduct OS&D analysis and provide freight integrity training.
Analyze special projects and prepare project quote estimates; provide project progress updates to customers and the operation manager.
As needed, receive and allocate freight, process loadslips, and coordinate production with staff.
Maintain access to system reports for research and customer compliance.
Maintain regular and punctual attendance, cooperate with others, interact appropriately with employees and customers, use a computer for communications and reporting, review and analyze information, plan and monitor activities, complete assigned work on time, and follow company policies and procedures.

Benefits

Medical, dental, and vision insurance beginning the first of the month following the start date.
401(k) with company match.
10 days of paid time off (PTO).
Eligibility for a bonus plan.
Seven paid holidays.
Overtime pay if applicable.
Flexible Spending Accounts.
Life and Accidental Death & Dismemberment Insurance.
Short- and long-term disability insurance.
Tuition Assistance Program.
Commuter benefits.
Vacation.