Warehouse Associate - Ace Hardware

The Aubuchon Company • Ithaca, NY

5d • $17 - $19

About The Position

The Aubuchon Company is seeking a Warehouse Sales Associate to provide customer service and support customers with home improvement projects. The role involves greeting customers, understanding their needs, recommending products and complementary items, and helping deliver an exceptional shopping experience. Associates use communication and point-of-sale technology, promote loyalty programs and events, and fulfill online orders for in-store and curbside pickup.

The position also includes maintaining clean, organized, and safe store areas; monitoring inventory; developing knowledge of assigned departments; and performing hands-on services such as propane filling, key cutting, glass cutting, screen repair, and cutting chain, wire, and rope. Associates may operate forklifts and powered material-handling equipment, assemble products, complete safety training, and report hazards. The role requires standing and walking for extended periods and lifting up to 50 pounds. The company describes itself as a fourth-generation family business with more than 100 retail locations.

Requirements

• High school diploma or equivalent preferred.
• Previous retail or customer service experience preferred.
• Positive and professional attitude.
• Strong customer service and organizational skills.
• Ability to apply basic math concepts.
• Ability to stand and walk for extended periods.
• Ability to bend, climb, twist, and move merchandise as needed.
• Strong verbal and written communication skills.
• Ability to process transactions efficiently using the register system.
• Ability to lift up to 50 pounds, with frequent lifting or carrying of up to 25 pounds.
• Comfortable standing, walking, bending, and reaching throughout shifts.
• Ability to work in an animal-friendly environment; accommodations are available upon request.

Nice To Haves

• Weekend availability preferred.

Responsibilities

• Provide customer service and ensure customers feel valued throughout their shopping experience.
• Greet customers, understand their needs, and guide them to solutions.
• Recommend products and complementary items, explaining their features and applications.
• Use Theatro communication technology to stay connected with the team.
• Promote the loyalty program, in-store events, and monthly promotions.
• Encourage customers to share feedback through Google reviews or other company-approved platforms.
• Process sales and returns accurately using the POS system.
• Maintain clean, organized, and safe aisles, shelves, and cashier stations.
• Monitor inventory levels and communicate restocking needs to management.
• Fulfill online orders promptly and accurately for in-store and curbside pickup.
• Develop expertise in assigned departments and related categories to help customers with projects.
• Perform services including filling propane, key cutting, glass cutting, screen repair, and cutting chain, wire, and rope.
• Operate forklifts and powered material-handling equipment safely for stocking and inventory movement.
• Address technical and product-related inquiries, escalating complex questions as needed.
• Assemble products for in-store displays and customer orders.
• Complete required safety training and certifications, including forklift operation.
• Report hazards or unsafe conditions immediately to the Leader on Duty.
• Follow company policies, safety regulations, and Aubuchon’s Core Values.

Benefits

• 401(k) with match program, available on the first day.
• PTO that increases with seniority.
• Wellness program offering the opportunity to earn $300 annually.
• Team Member Assistance Program and Fund.
• Discounted pet health insurance.
• Tuition reimbursement program.
• Training and growth opportunities.
• Team member discounts at all locations.
• Company discount program for tickets, electronics, vacations, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED