Warehouse Associate

Forward Air • Coppell, TX

18h • Onsite

About The Position

The Warehouse Associate is responsible for daily customer order fulfillment activities at an assigned facility. Cross-trained in multiple warehouse disciplines, the associate supports warehouse operations and administrative functions, including receiving, order filling, picking, packing, shipping, returns, replenishment, inventory, and value-added services. The role helps ensure inventory is handled safely, accurately, and efficiently while supporting operational documentation and information flow from warehouse offices. The associate works with site leaders, carriers, drivers, and internal support teams to maintain safety, productivity, accuracy, and service quality.

The position requires working assigned schedules, which may include nights, weekends, holidays, and overtime as business needs require. It is a 100% onsite role in a non-climate-controlled warehouse and dock environment.

Requirements

• High school diploma or GED equivalent required.
• Valid forklift certification or licensure preferred, or ability to obtain it before operating equipment.
• Willingness and ability to learn and use warehouse, logistics, and shipment-tracking systems, handheld scanners, and office tools in a fast-paced, metrics-driven environment.
• Ability to communicate effectively in English, verbally and in writing, to understand safety and operational instructions, work assignments, and freight documentation.
• Ability to accurately recognize numbers, labels, barcodes, and freight markings and perform basic arithmetic to verify freight counts, quantities, and weights.
• Willingness and ability to learn and use basic computer systems, handheld scanners, and freight-tracking devices.
• Ability to safely operate box cutters, cardboard balers, and material handling equipment such as pallet jacks, dollies, hand trucks, order pickers, pallet riders, conveyors, dock plates, dock levelers, sit-down and stand-up forklifts, reach trucks, and other site-required equipment.
• Ability to maintain regular and predictable attendance.
• Ability to perform extensive standing, walking, bending, stooping, kneeling, crouching, reaching, and twisting for 8–12 hours per shift.
• Ability to lift, push, pull, and carry freight up to 50 pounds without assistance and occasionally lift freight up to 75 pounds with assistance or mechanical aids, multiple times per week.
• Vision, hearing, and verbal communication skills sufficient to work safely in a noisy dock environment.
• Demonstrated discretion and confidentiality when handling and protecting sensitive information.
• Ability to commute to and work in a 100% onsite setting.
• Ability to work safely around moving equipment, vehicles, and freight in a non-climate-controlled environment, including exposure to temperature extremes, precipitation, vehicle exhaust, dust, and moderate to loud noise.

Nice To Haves

• Valid forklift certification or licensure.

Responsibilities

• Load, unload, move, stage, sort, and position inventory from docks, trucks, and storage areas using approved lifting techniques and appropriate material handling equipment.
• Pick, pack, label, and prepare freight for shipping and delivery according to operating procedures.
• Label, scan, track, and document freight using handheld scanners and company systems.
• Verify incoming shipments against packing lists and follow receiving, consolidating, and staging procedures.
• Store cargo in assigned locations using cargo boards, pallets, and designated storage methods.
• Fulfill daily picking and order requirements in line with KPIs, client SLAs, and established picking procedures.
• Report inventory discrepancies, shortages, and picking issues to the Warehouse Supervisor.
• Perform value-added services according to client guidelines, including ticketing, labeling, hanging, folding, and inspection.
• Follow inventory control procedures and coordinate shortages, discrepancies, and adjustments with the Inventory Supervisor as needed.
• Complete quality checks and cycle count requests, document findings, and report results.
• Ensure outbound shipments meet quality assurance standards based on carrier, order type, and client requirements.
• Pack and process orders using client-specific and order-type procedures to ensure accuracy and shipment integrity.
• Apply correct packing and shipping labels and ensure compliance with shipping requirements.
• Stage completed orders in assigned outbound locations based on order type and carrier.
• Transfer pallets and cartons to designated pick or pallet locations to replenish stock for open orders.
• Inspect and process returns, distinguishing damaged inventory from stock eligible for return to inventory and restocking eligible items.
• Communicate space constraints, operational roadblocks, and safety concerns to site leadership.
• Support routine warehouse and site maintenance, including sweeping, collecting debris and shrink wrap, disposing of trash, and operating a cardboard baler.
• Safely operate and assist with material handling equipment and dock tools while following safety, OSHA, and PPE requirements.
• Work assigned schedules, including nights, weekends, holidays, and overtime as required by business needs.
• Perform other duties as assigned to meet evolving business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED