Warehouse Associate

AIR Control Concepts•Raleigh, NC

3d•Onsite

About The Position

Air Carolinas, a member of the AIR Control Concepts family, is a leading manufacturers’ representative providing HVAC equipment, controls, service, and aftermarket solutions across North and South Carolina. Formerly Insight Partners, Hahn Mason, and Faulkner Haynes, they have united to deliver greater expertise, efficiency, and customer-focused solutions. This partnership allows them to provide even greater value to their customers by combining trusted local expertise with the broad support, resources, and innovation of a larger organization. The Warehouse Associate is responsible for executing warehouse and counter sales support activities in accordance with established company procedures. This role performs order fulfillment, inventory handling, and customer service tasks to support daily branch operations. Responsibilities include accurately pulling and preparing orders, receiving and stocking inventory, and processing customer transactions at the counter. This position supports customer interactions by entering orders, providing product information, and addressing routine inquiries using available systems and guidance. The role is responsible for completing assigned tasks accurately and within expected timeframes while maintaining organized inventory and workspace conditions. The Warehouse Counter Associate operates under the direction of the Store Branch Manager or designated leadership. This position does not have authority to modify pricing, approve credits or returns outside of standard procedures, or make exceptions to established policies. Any non-standard requests, discrepancies, or customer issues must be escalated to appropriate personnel. Additional duties may be assigned as needed to support business operations; however, such duties will be reasonable, job-related, and consistent with the scope, level, and classification of the position.

Requirements

High School Diploma (or GED or High School Equivalence Certificate) required.
Ability to read, analyze, and interpret documents in English.
Ability to respond to common inquiries or complaints from customers (internal and external).
Ability to effectively present information to management.
Ability to interact clearly and effectively, in both written and oral communication, with supervisor, customers, co-workers, vendors, etc.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Proficient in electronic mail, record keeping, word processing, spreadsheet, etc.
Beginner’s level of knowledge of Microsoft Office.
Forklift certification or ability to get certified within first 30 days is required.

Responsibilities

Pull and prepare customer orders for delivery or pickup in accordance with order details and procedures
Load and unload inventory from carriers, vendors, and company vehicles using appropriate equipment
Verify incoming shipments against packing slips, invoices, and system records; report discrepancies
Stock and organize inventory in designated locations to maintain accuracy and accessibility
Process customer transactions at the counter, including order entry and basic product inquiries
Provide standard product information and refer technical or non-routine questions to appropriate personnel
Follow established procedures for cross-selling or promotional items; do not deviate from approved pricing or offers
Respond to routine customer inquiries; escalate complaints, discrepancies, or exceptions
Participate in physical inventory counts and cycle counts as directed
Maintain a clean, organized, and safe warehouse and counter area
Operate forklifts, pallet jacks, and other equipment in accordance with certification and safety requirements
Follow all company safety policies and OSHA guidelines
Report inventory issues, safety concerns, or operational problems to leadership
Perform additional duties as assigned, provided such duties are job-related and consistent with the scope of the role