Warehouse Assistant Manager

EOS•Hayward, CA

About The Position

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. We are looking for a forward-thinking assistant Warehouse Assistant Manager to help take our operation to the next level.

Requirements

3+ years’ Supervisory/Management experience within a busy Logistics/Warehouse environment.
Understanding of Lean principles and fundamentals of Continuous Improvement
Experience in leading teams in a fast pace at a high volume
Management experience of national/regional services
Ability to understand and thrive in high volume work environment during extremely busy peak seasons.
Excellent communication skills, both verbal and written.
Must be proactive, data driven and show a proven ability to plan.
Hands-on strong problem-solving skills.
Proficiency developing metrics planning (good working knowledge of spreadsheets)
Hands on can-do attitude

Nice To Haves

Degree qualified preferred but not essential

Responsibilities

Plan, coordinate & supervise the Warehouse operations team(s) on the delivery of safety, service, accuracy and cost KPI’s.
Oversee exceptional performance levels on site across all areas of the operation including, but not restricted to, goods in, processing, inventory control, fulfilment, picking, dispatch and returns.
Ensure all inbound & outbound shipments are planned, actioned and adhere to SLA.
Shipments should adhere at all times to regulatory requirements
Supports the Warehousing team to attract, acquire, retain and develop the necessary talent to continuously improve team performance and capability.
Be the point of contact within the service for troubleshooting, customer services issues, approvals, first-level escalations, HR activity
Assist with cross functional management teams to provide the best possible service and cost to our customers.
Assist with the delivery of Business Plans, KPI’s, values and sure EOS people processes are delivered and embedded.
Prepare reports or documentation to share with key stakeholders to help deliver great service at the best possible cost for the organization and our partners.
Assist with development and maintenance of SOPs - ensuring these are revisited at regular intervals
Assists and deputize for the line Director with the operational relationships with all third-party partners across the operation, ensuring timely and effective communication with internal and external stakeholders
Ensure all areas of the Warehouse Operations are compliant with Health & Safety regulations
Play a key part in developing best in class operations and share best practice internally within the EOS warehouse network
Maintain only the highest levels of tidiness, cleanliness and organization across all Warehouse Operations work areas
Lead performance management initiatives for all teams & report into the Line Director
Seek out waste reduction initiatives.
Compile & present Operations Service reviews with internal & customer teams as required
Help create a positive and fun working environment