Warehouse Area Manager

Generation Tux•Louisville, KY

2d•Onsite

About The Position

Generation Tux is a fast-growing company on a mission to make formal wear rentals easy, affordable, and stress-free for life’s biggest moments. Founded by menswear industry veteran George Zimmer, we reinvented the suit and tuxedo rental experience by bringing it online from fit to delivery. Behind every order is an operations team that makes it happen. The Area Manager plays a critical leadership role in overseeing warehouse operations, driving team performance, and ensuring production goals are consistently met. This role is responsible for managing people, processes, and performance across assigned functional areas, while serving as a key partner to the Warehouse Operations Manager in executing operational strategy. This position is primarily focused on leadership, decision-making, and team management, with less than 50% of time spent in direct production work. Role Purpose The Area Manager is responsible for the day-to-day management of warehouse operations and direct supervision of assigned teams. This role ensures operational efficiency, high-quality standards, and workforce performance through leadership, coaching, and data-driven decision-making. The Area Manager operates with a high degree of autonomy, making real-time decisions related to staffing, workflow, and performance while escalating only when necessary. Who This Role Is For This role is a strong fit if you: Have proven experience leading and developing teams Are comfortable making operational decisions in real time Thrive in fast-paced, high-volume environments Take ownership of both people performance and business outcomes Are confident delivering feedback, coaching, and accountability Are interested in growing into higher-level operational leadership What Success Looks Like Teams consistently meet or exceed productivity, quality, and efficiency targets Strong employee performance driven through coaching and development High retention and engagement within assigned teams Effective hiring decisions and talent development outcomes Operational issues are identified and resolved proactively Consistent execution of SOPs, safety, and quality standards Data-driven decision-making improves workflow and output

Requirements

Proven leadership experience in a fast-paced environment with direct supervision responsibilities
Experience managing employee performance, including coaching, feedback, and disciplinary actions
Experience participating in hiring processes, including interviewing and candidate evaluation
2+ years of warehouse operations experience or equivalent in logistics/fulfillment
Demonstrated ability to lead a team and drive operational results
Strong communication skills, both verbal and written
Proven track record of developing employees and improving performance
Ability to make decisions related to staffing, workflow, and prioritization
Comfortable using technology and operational systems
Ability to perform physical tasks as needed (lifting, bending, etc.)
Ability to lift up to 20 pounds, with or without reasonable accommodation
High school diploma or equivalent
Reliable transportation
Able to pass a criminal background check

Responsibilities

Own production processes and operational outcomes for assigned team(s)
Provide leadership and direction across functional areas such as breakdown, laundry, picking, tailoring, packing, and shipping
Independently oversee day-to-day operations, making real-time decisions to meet production targets
Manage staffing, workflow prioritization, and labor allocation
Collaborate with Warehouse Manager(s) to refine workflows and improve efficiency
Ensure consistent adherence to SOPs, safety, and quality standards
Directly supervise at least two full-time employees on an ongoing basis
Provide ongoing coaching, feedback, and development to team members
Deliver formal performance feedback and contribute to performance reviews
Address performance concerns and initiate or support disciplinary actions
Foster a culture of accountability, professionalism, and continuous improvement
Develop employees to improve performance and prepare for advancement opportunities
Actively participate in hiring processes, including interviewing and evaluating candidates
Provide recommendations on hiring, promotions, and terminations that are relied upon in final decisions
Support onboarding and integration of new team members
Build and maintain a strong talent pipeline within the operation
Measure and manage operational performance using data and KPIs
Drive accountability for productivity, quality, and efficiency goals
Identify performance gaps and implement corrective actions
Ensure accurate reporting and tracking of operational metrics
Identify inefficiencies and implement process improvements
Partner cross-functionally to resolve operational challenges
Leverage data and technology to improve decision-making and outcomes
Promote a mindset of continuous improvement across the team