Warehouse and Branch Operations

Chamberlain Group•Columbus, OH

22h•Onsite

About The Position

Controlled Products Systems Group (CPSG), an affiliate of Chamberlain Group, is a one-stop distributor of access control and perimeter security products for professional dealers and installers across residential, commercial, and industrial markets. With a personal approach to business, our employees—whether in one of our branches nationwide or at our corporate office—are committed to serving our customers and supplier partners with dedication and expertise. This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed. Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams. Protect CPSG’s reputation by keeping information confidential. Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies.

Requirements

High school diploma/GED
Minimum of 2 years customer care experience, manufacturing or distribution environment
Excellent communication, organization and problem-solving skills
Strong computer skills

Nice To Haves

Some college or equivalent experience
Proficiency in Spanish
Contribute to the team effort by accomplishing related results and participating on projects as needed
Ability to lift up to 50 pounds and push/pull up to 100 pounds
Ability to stand, walk, and sit up
Ability to use hand to finger, handle, or feel
Ability to climb or balance
Ability to stoop, kneel, bend, crouch, or crawl
Ability to reach with hands and arms
Ability to talk or hear

Responsibilities

Maintain heavy daily telephone contact with external and internal customers regarding product information, needs and availability, etc.
Enter orders into the systems, and expedites them according to established processes and procedures; respond to customer requests in order to ensure highest level of customer service
Follow-up with customers regarding the status of their open orders and relay shipping information; utilize CRM solutions to initiate and process customer cases, and create and maintain reports
Initiate and process customer claims and disputes; distribute customer email inquiries to the appropriate branch personnel
Perform assigned tasks utilizing standard work and policies in order to ensure highest levels of safety and quality, including ensuring clean and safe working environment
Assist with inventory tracking, maintenance and overall restocking efforts of the branch
Meet and greet all will call customers and ensure their orders are completed expeditiously
Review dealer web orders to determine if they require special handling due to inventory, location or special shipping instructions
Operate forklift and other branch equipment as required