Warehouse Administrative Assistant

Williams-Sonoma•Braselton, GA

8d•Onsite

About The Position

The Warehouse Administrative Assistant position is located in Braselton, GA. Williams-Sonoma, Inc. is a leading retailer with well-known brands like Williams – Sonoma, Pottery Barn, and West Elm. Their Distribution Centers are crucial for connecting factories with customers globally. The Supply Chain environment is dynamic and expanding, offering strong opportunities for skill development and advancement. Williams-Sonoma, Inc. Supply Chain is recognized for its responsible resource management, employee care, and values, with accolades such as Barron's 100 Most Sustainable Companies, Forbes Best Employers for Women and Diversity, Newsweek America's Most Responsible Companies, and USA Today Customer Service Champions. They employ over 4,000 Full-Time Associates across their Supply Chain, managing 14.5M square feet of space for various distribution needs, including large package/furniture distribution, small package eCommerce, manufacturing, and transportation.

Requirements

High School Diploma or Equivalent
At least 1 year of warehouse experience
Excellent attendance and willingness to be part of a team – performing whatever duties are necessary
MS Office Proficient: Outlook, PowerPoint, Access, Excel, PowerPoint (Intermediate to Advanced – must be able to demonstrate examples)
Experience working with OMS, PKMS, QlikView, and Yard View
Strong written and verbal communication skills necessary
Ability to multitask using multiple systems to achieve on-in customer call resolution
Superior organizational skills and dedication to completing daily workload/projects in a timely manner
Works well without supervision and is willing to cross train other job functions as needed to support company goals
Acquire/Demonstrate WSI product knowledge for all brands
Proven leadership and critical thinking skills
Detailed oriented and comfortable working in fast-paced office environment

Nice To Haves

Bilingual is a plus (English/Spanish)

Responsibilities

Create reports as requested by the departmental manager, conduct root cause analysis and summarize data pulled from various dashboards as needed to drive improvement
Perform a variety of job functions using MS Word, Excel, Access, Outlook, Crystal Reports, QlikView, OMS, Yard View and PKMS
Conduct order research and compose professional email responses to all department inquiries received
Confirm customer delivery windows and expectations, following up to review delivery experience
Answer and redirect incoming calls
Ensure all department paperwork is completed accurately and daily
Coach and cross-train on all daily functions to help strengthen team knowledge and awareness of proper processing of daily transactions
Multitask and be extremely detailed while performing all tasks and reports
Keep work area safe, organized and clean according to general warehousing/office practices and OSHA requirements daily
Utilize Williams-Sonoma's Mission, Vision, and Values to govern daily activities while maintaining required accuracy percentages, metrics and quality standards
Other duties as deemed necessary