Warehouse Administrative Assistant
About The Position
Williams-Sonoma, Inc. is a leading retailer with iconic brands like Williams-Sonoma, Pottery Barn, and West Elm. Our Distribution Centers are crucial links in our supply chain, supporting a dynamic and rapidly expanding network. We offer strong opportunities for skill development and advancement within our Supply Chain Organization. We are recognized for our commitment to sustainability, people, and values, with accolades from Barron's, Forbes, Newsweek, and USA Today. Our Supply Chain organization comprises over 4,000 full-time associates across various functions including large package/furniture distribution, e-commerce distribution, manufacturing, transportation, and global sourcing.
Requirements
- High School Diploma or Equivalent
- At least 1 year of warehouse experience
- At least 1 year of forklift driving experience with an Order Picker/Cherry Picker (OP)
- Excellent attendance and willingness to be part of a team – performing whatever duties are necessary
- MS Office Proficient: Outlook, PowerPoint, Access, Excel, PowerPoint (Intermediate to Advanced – must be able to demonstrate examples)
- Experience working with OMS, PKMS, QlikView, and Yard View
- Strong written and verbal communication skills necessary
- Ability to multitask using multiple systems to achieve on-in customer call resolution
- Superior organizational skills and dedication to completing daily workload/projects in a timely manner
- Works well without supervision and is willing to cross train other job functions as needed to support company goals
- Acquire/Demonstrate WSI product knowledge for all brands
- Proven leadership and critical thinking skills
- Flexible to work overtime as required
- Detailed oriented and comfortable working in fast-paced office environment
Nice To Haves
- Previous RF Scanner experience
- Bilingual is a plus (English/Spanish)
- Willing to be trained and drive a Reach forklift
Responsibilities
- Create reports as requested by the departmental manager, conduct root cause analysis and summarize data pulled from various dashboards as needed to drive improvement.
- Perform a variety of job functions using MS Word, Excel, Access, Outlook, Crystal Reports, QlikView, OMS, Yard View, and PKMS.
- Conduct order research and compose professional email responses to all department inquiries received.
- Confirm customer delivery windows and expectations, following up to review delivery experience.
- Answer and redirect incoming calls, ensure all department paperwork is completed accurately and daily.
- Coach and cross-train on all daily functions to help strengthen team knowledge and awareness of proper processing of daily transactions.
- Multitask and be extremely detailed while performing all tasks and reports.
- Keep work area safe, organized, and clean according to general warehousing/office practices and OSHA requirements daily.
- Utilize Williams-Sonoma's Mission, Vision, and Values to govern daily activities while maintaining required accuracy percentages, metrics, and quality standards.
- Other duties as deemed necessary.
Benefits
- Generous discount on all Williams-Sonoma, Inc. brand products
- 401(k) plan and other investment opportunities
- Paid vacations
- Employee Assistance Programs
- Time Off to Volunteer
- Matching Gifts Community Service Program
- Holidays (in some locations)
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits
- Legal and Identity Protection Plans
- Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
